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Om G. — Mid-Level Credit Control Executive from India

Om G.

Mid-Level Credit Control Executive

India 1-2 years
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Languages
English
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About

Om Prakash G. brings over 19 years of hands-on experience across media, BPO, legal services, telecom, and financial recovery sectors. As a Senior Collection Executive and Credit Control Executive, Om Prakash G. managed client accounts for companies such as HT Media Ltd., Matrix Cellular International Services Ltd., and Gau Aadhar (OPC) Pvt. Ltd., overseeing debt recovery, dispute resolution, and legal notice processing for B2B and B2C clients. His career includes guiding teams in both domestic and US-based BPO processes at Ageis and Intelenet Global Services, specializing in customer dispute handling. In roles at Serendipity Info Labs and UN Legal Group, he contributed to office administration, legal follow-ups, and CRM tasks including document management, case updates, and enforcing payment compliance under legal mandates. Proficient in computer operations and documentation, he has consistently ensured compliance in multi-sector, high-volume environments.

Experience

  • Credit Control Executive

    Gau Aadhar (OPC) Pvt. Ltd. · 2016 — 2024
    Suspended services to non-paying customers, addressing their disputes and informing them of potential legal actions. Collaborated with company lawyers to issue legal notices and pursue civil suits when disputes remained unresolved.

  • Senior Executive

    Serendipity Info Labs Pvt. Ltd. · 2014 — 2016
    Functioned as a driver trainer and taxi sales consultant while supporting the legal team. Reached out to drivers with loaned taxis to encourage timely EMI payments, explaining legal repercussions when necessary.

  • Senior Collection Executive

    Matrix Cellular International Services Ltd. · 2012 — 2014
    Interacted with corporate customers using Matrix International SIMs to resolve disputes causing nonpayment. Involved in legal processes, including notifying customers of potential legal actions and coordinating with advocates to send legal notices via speed post.

  • Senior Customer Care Executive

    Intelenet Global Services Pvt. Ltd. · 2010 — 2012
    Handled customer interactions in an American process, addressing issues related to nonpayment for solar panels. Provided mentorship to team members while managing disputed calls.

  • Collection Executive

    Ageis BPO · 2008 — 2010
    Engaged in a domestic process for Airtel, contacting non-paying bill customers to resolve disputes and encourage payment. Acted as a mentor, assisting team members with issues and customer disputes.

  • Store/Mail Room Executive

    HT Media Ltd. · 2005 — 2008
    Managed the receipt of materials from vendors, delivering them to the respective departments. Oversaw mail room operations by receiving and dispatching couriers for various departments.

  • CRM (Client Relationship Management) cum Office Administrative

    UN Legal Group
    Performed client relationship management by visiting clients to update them on case statuses and required documentation. Communicated updates via WhatsApp, collected relevant documents and signatures, and facilitated money recovery by engaging the opposite party on behalf of advocates. Managed administrative responsibilities including documentation, office upkeep, and procurement of necessary supplies.

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