Omar M.
Open to offersNew to PlatformAbout
I have experience in customer service, sales, lead generation, and administrative support, working primarily with US customers. At Intelcia, I handled high volumes of inbound and outbound interactions for the Optimum account, resolved customer inquiries, promoted mobile services to existing customers, upsold relevant products, documented every interaction accurately, and consistently met performance and quality KPIs.
I also worked in health insurance lead generation, where I contacted prospective customers, qualified leads based on eligibility, handled objections, verified information, maintained accurate records, and transferred qualified prospects to licensed agents. This role strengthened my communication, attention to detail, time management, and ability to work efficiently in a target-driven environment.
I have experience researching prospects, conducting personalized Instagram DM outreach, engaging potential customers, building rapport, following up with leads, scheduling appointments, and maintaining organized pipelines. I also have experience updating CRM systems, tracking conversations, logging customer information, managing follow-up tasks, and ensuring data accuracy.
My skills are highly transferable across customer service, sales, virtual assistant, and data entry roles. I am proficient in Microsoft Excel, Word, PowerPoint, Google Docs, and Google Sheets, with strong typing accuracy, data entry, internet research, calendar management, email communication, multitasking, and organization. I learn new software quickly, adapt to different workflows, and thrive in remote environments with minimal supervision.
I am comfortable handling large volumes of customer interactions, maintaining confidentiality, meeting deadlines, and delivering professional, customer-focused service while consistently achieving individual and team goals.
Why hire me
Employers should hire me because I bring a combination of customer service, sales, lead generation, and administrative skills with a strong work ethic and a results-driven mindset. I have experience engaging US customers, qualifying leads, handling objections, conducting personalized Instagram DM outreach, maintaining accurate CRM records, and consistently meeting performance targets. I'm detail-oriented, organized, and comfortable managing multiple tasks while maintaining accuracy in data entry and follow-ups. I communicate professionally, learn new tools quickly, and adapt easily to different workflows. Whether it's supporting customers, generating sales, managing data, or assisting remotely, I take ownership of my work, stay dependable, and focus on delivering high-quality results.
Experience
Customer Service / technical support representative
INTELCIA · 2025 — 2026At Intelcia, I worked as a Customer Service Representative for Optimum, assisting U.S. customers with billing, account inquiries, technical support, and service-related issues. I also promoted Optimum Mobile by identifying customer needs, explaining offers, handling objections, and recommending suitable plans, which gave me experience in consultative selling while maintaining high customer satisfaction. In my health insurance enrollment role, I made high-volume outbound calls to U.S. leads, built rapport, verified eligibility, handled objections, educated customers on available health insurance options, and transferred qualified prospects to licensed agents. These roles strengthened my communication, persuasion, resilience, and ability to meet performance targets inHealth Insurance Sales Representative
ADVS solutions · 2026 — PresentI worked as a Health Insurance Appointment Setter, contacting U.S. leads through high-volume outbound calls to discuss their health insurance options. My responsibilities included building rapport, explaining available coverage, asking qualifying questions, verifying eligibility, collecting and confirming customer information, handling objections, and addressing basic inquiries. Once I identified qualified prospects, I completed a warm transfer to licensed health insurance agents for enrollment. I consistently worked toward daily call and transfer targets while maintaining professionalism, strong communication, and compliance with company procedures. The role strengthened my cold calling, lead qualification, objection handling, active listening, and customer engagement skills.
Skills & Expertise
Education
- Physical TherapyMay university in Cairo · 2024 — Present
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