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Omar N. — Mid-Level Account Executive from Dominican Republic

Omar N.

Mid-Level Account Executive

Dominican Republic 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Omar C. is a highly accomplished bilingual professional in the roles of Account Executive, Medical, Legal & Insurance Interpreter, and Customer Retention Specialist. With a solid educational background in Paralegal Studies from Santo Domingo's Unicaribe, he graduated with honors and has consistently showcased expertise in a range of industries, from banking and customs logistics to call center operations. At Banco BHD, Omar expertly managed banking relationships and provided financial service solutions enhancing client satisfaction. His role at CTS Language Link reinforced his skill in delivering real-time English-Spanish interpretation with cultural sensitivity. Additionally, at Stream Call Center, he excelled in technical support and reducing customer cancellations, while at Dominican Customs, he adeptly handled import/export logistics. Omar's proficiency in client retention strategies, call center operations, and technical support has contributed significantly to business performance, making him a pivotal asset to any forward-thinking team.

Experience

  • Account Executive

    Banco BHD · 2022 — 2023
    Managed banking relationships, provided account support, guided clients, delivered financial service solutions, and resolved customer issues.
  • Medical, Legal & Insurance Interpreter

    CTS Language Link · 2022 — 2023
    Executed real-time English-Spanish interpretation while ensuring precision, confidentiality, and cultural sensitivity.
  • Customer Retention Specialist / Technical Support Representative

    Stream Call Center · 2022 — 2023
    Oversaw inbound and outbound support, addressed technical issues, minimized customer cancellations, retained clients, and maintained performance metrics.
  • Customs & Logistics Specialist

    Dominican Customs · 2022 — 2023
    Managed customs documentation, processed import/export transactions, tracked shipments, coordinated carriers, ensured regulatory compliance, and handled logistics operations.

Skills & Expertise

Education

  • Associate degree in Paralegal Studies
    Unicaribe · 2010 — 2012

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