Omar M.
Junior Data Analyst
Open to offersNew to PlatformAbout
Omar F. is a Data Analyst with experience spanning the fintech, e-commerce, technology consulting, and social entrepreneurship sectors in Egypt. A graduate of Business Information Systems from the Arab Academy for Science & Technology, Omar supported fintech research as a Business Technology Intern at the Central Bank of Egypt, focusing on data analysis for digital transformation initiatives and official statistics. At Enactus AAST Sheraton, he combined analytical and HR leadership, building Excel dashboards and project performance charts to influence strategic decisions. In the private sector, Omar managed order data and customer feedback as a Data Entry Specialist at Oppo and delivered service support to U.S.-based clients at Intelcia. Skilled in Excel, Power BI, and SQL, he has developed business intelligence dashboards for academic, financial, and e-commerce domains, earning recognition for his data-driven contributions.
Experience
Data Entry Specialist
Oppo · 2025 — PresentIndependently managed a high volume of customer inquiries through email and WhatsApp, primarily concerning e-commerce orders, delays, and website sales. Processed online orders and coordinated with shipping companies to resolve delivery and logistics challenges. Acted as an intermediary between customers and the finance department to issue and dispatch invoices. Provided support for after-sales operations by addressing customer complaints, managing late orders, and facilitating follow-ups. Monitored the e-commerce website for data inaccuracies and operational issues, reporting them to the relevant teams, and collected customer feedback to enhance service quality and the online customer experience.HR Leader & Data Analyst, Internship
Enactus AAST Sheraton · 2021 — 2025Led initiatives across Human Resources and data analysis within a student-led organization dedicated to social entrepreneurship. Developed Excel dashboards and performance charts to aid internal decision-making and monitor KPIs across departments. Fostered team dynamics through member bonding initiatives and engaged in leadership training programs, enhancing both emotional intelligence and communication skills alongside technical capabilities. Key contributions involved creating visual reports used in executive reviews and supporting strategic planning through insights derived from both people and data.Business Technology Intern - Data & Fintech Analysis, Internship
Central Bank of Egypt · 2024 — 2024Assisted with data analysis and digital research in the Business Technology Department to support strategic fintech projects. Contributed to the review and interpretation of data sets linked to digital transformation endeavors across national banking systems. Analyzed educational statistics from the Central Agency for Public Mobilization and Statistics (CAPMAS) for internal research and performance evaluation purposes, gaining valuable experience in financial data structures and internal reporting workflows.Intern, Internship
ICT Hub · 2024 — 2024Completed practical training in Excel, Power BI, and SQL within a data-focused digital innovation internship. Applied these tools to real-world scenarios to develop dashboards and run data queries, as well as create basic reporting systems. Contributed to research regarding digital trends and participated in data preparation and analysis for startup benchmarking and technology solution mapping, establishing a foundational understanding of business intelligence tools and data handling.Customer Service Representative
Intelcia · 2023 — 2023Delivered high-quality customer service to clients based in the U.S., with an emphasis on resolving billing issues and addressing service inquiries via phone communication. Managed sensitive customer data while utilizing internal CRM tools to track service tickets and histories. Enhanced skills in communication, emotional intelligence, and problem-solving by interacting with diverse clients in high-pressure conditions, successfully meeting performance KPIs and developing strong cross-cultural communication abilities.
Skills & Expertise
Education
- Bachelor's in Business Information SystemsArab Academy For Science & Technology and Maritime Transport · 2021 — 2025
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