Omotayo A.
Mid-Level Executive Assistant
Actively lookingNew to PlatformAbout
Omotayo A. is an experienced professional specializing as an Executive Assistant, Administrative Assistant, and Customer Support representative. She possesses a strong track record of supporting executives by managing calendars and coordinating communications in remote environments. At DentistFind, she exhibited her skills in optimizing workflows through AI tools like ChatGPT and Claude to streamline documentation, improve administrative efficiency, and craft professional communications. Her role at Alpha Intelligent Technology Co. Ltd involved providing prompt and professional customer support, while her tenure at Class Motors saw her handling logistical tasks and managing sensitive communications for executives. Omotayo's proficiency encompasses technical tools such as Google Workspace, Microsoft Office, and Asana, showcasing her aptitude in managing high-level administrative and customer service tasks efficiently. With a strong educational background and additional training in virtual assistance, she brings valuable organizational and technical capabilities to any team.
Experience
VIRTUAL ADMINISTRATIVE ASSISTANT
DENTISTFIND · 2024 — 2026Oversaw administrative operations such as organizing files, managing daily schedules, and maintaining company documentation. Provided support for inbox and calendar management to facilitate team coordination. Employed AI tools for efficient research, documentation, SOP creation, and administrative writing, while ensuring accuracy. Responded to customer inquiries, ensuring timely follow-ups through email and chat. Used AI-assisted research to generate market insights, organize meeting notes, and prepare reports for executives. Streamlined documentation and correspondence with AI, reducing turnaround time for regular tasks. Utilized Google Workspace, Helpdesk, and FreedCamp to enhance remote operations while maintaining confidentiality of internal records.CUSTOMER SUPPORT REPRESENTATIVE
ALPHA INTELLIGENT TECHNOLOGY CO.LTD · 2024 — 2024Addressed customer inquiries through email, chat, and phone promptly and professionally. Collaborated with technical support and product development to resolve escalated issues. Handled a significant volume of customer interactions, maintaining quality service under pressure. Identified common customer issues, contributing to the development of a new FAQ resource that expedited resolution times. Aided in client retention by effectively addressing complaints and technical concerns.VENUE STAFF
BRITISH COUNCIL, WARRI, DELTA STATE · 2023 — 2024Assisted in the setup and logistics of events and examination sessions. Greeted guests and participants, guiding them to designated areas. Provided information regarding the event, venue, and services while monitoring exam sessions to ensure adherence to regulations. Maintained attendance records and liaised with vendors to ensure event activities aligned with the scheduled program. Offered basic troubleshooting support and gathered attendee feedback for future improvements.EXECUTIVE ASSISTANT
CLASS MOTORS, WARRI, DELTA STATE · 2023 — 2024Coordinated daily schedules, appointments, and travel arrangements for executives. Managed communications, ensuring timely responses and appropriate delegation of tasks. Drafted reports, presentations, and meeting documents with attention to detail. Organized internal and external meetings, including team discussions, vendor negotiations, and customer appointments. Addressed high-level customer service issues, ensuring prompt resolution while handling sensitive information with confidentiality. Managed logistics related to vehicle deliveries and test drives, as well as conducted research on industry trends to assist in executive decision-making. Updated the CRM system to track customer interactions and sales data.
Skills & Expertise
Education
- Bachelor of Science (Hons.) - AnatomyAfe Babalola University, Ado-Ekiti, Ekiti State
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