Onajomo F.
Junior Customer Support Specialist
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About
Onajomo F. is a skilled Customer Support Specialist with extensive experience in managing high-volume inquiries and resolving client issues to enhance customer satisfaction. Based in Lagos, Nigeria, Onajomo has honed expertise in platforms like HubSpot, Zendesk, Live chat, and Email. During her tenure as a Freelance Virtual Assistant, she demonstrated strong skills in facilitating team collaboration through Slack and Zoom, improving response times by 20% through efficient use of HubSpot CRM, and resolving over 10 weekly support tickets, boosting user experience ratings by 15%. At Plural Code Academy, she used her data analysis skills to optimize reporting and decision-making by analyzing over 1,000 customer and sales records. Her work at Aunty Meg’s Supermarket involved providing frontline support to 30–50 customers daily, which contributed to a 20% increase in retention rates. She holds a BSc in Accounting from the National Open University of Nigeria, adding financial accuracy and analytical depth to her customer support role. Her skill set includes CRM Systems, Email Correspondence, and Data Analysis.
Experience
Customer Support/ Administrative Assistant
Freelance Virtual Assistant · 2025 — 2026Drafted multiple email templates to enhance communication and build brand trust. Utilized Slack and Zoom to improve team collaboration. Logged customer interactions in HubSpot CRM, which increased response efficiency. Managed projects using Notion and Asana, ensuring timely completion of tasks. Resolved numerous support tickets in Zendesk, positively impacting user experience ratings. Standardized datasets to track sales trends, ensuring data accuracy for business owners. Created a lead-generation database to capture new prospects and maintain follow-ups.Data Analyst Intern
Plural Code Academy · 2024 — 2024Analyzed extensive customer and sales records in Excel, enhancing reporting processes. Identified trends in customer behavior to improve service delivery and product offerings. Utilized data insights to address recurring customer issues and proposed lasting solutions. Forecasted peak support hours based on historical data to ensure timely customer service.Accountant/Customer Support Representative
Aunty Meg’s Supermarket · 2021 — 2024Delivered front-line support to numerous customers daily, contributing to customer retention. Monitored inventory levels in Excel, ensuring stock availability and minimizing losses. Balanced cash records and performed bank reconciliations, enhancing accuracy in financial reporting. Established an organized filing system on Google Drive, facilitating quicker document retrieval. Managed order fulfillment and payment processes while verifying customer account details.
Skills & Expertise
Education
- BSc in AccountingNational Open University of Nigeria · 2014 — 2018