Ongezwa M.

Ongeza M. is a dedicated Customer Service and Sales Professional with a robust track record of over three years in the e-commerce and retail sectors. Building her foundation with a blend of roles, she gained substantial experience in handling high-volume calls, managing customer queries, and achieving sales targets. During her tenure as a Sales Agent at Ascensos in Cape Town from March 2025 to April 2026, she specialized in prospecting and selling broadband and TV packages through outbound cold calling. Her ability to build rapport contributed significantly to driving sales. Her previous experience as a Customer Service Advisor at Capita involved ecommerce-related tasks such as processing refunds and amendments of orders. At Webhelp, she honed her skills by handling order placements and email communications in a retail context. Ongeza's managerial capabilities were further emphasized when she served as an Assistant Manager at Accapadocia Restaurant, where she was responsible for training new staff and managing daily operations. Her educational pursuits in Business Administration have equipped her with profound insights into CRM systems and business law. Overall, Ongeza's proficiency in English and Xhosa, coupled with her strong communication abilities, positions her as a formidable asset in customer-centric roles.