Onni K.

Onni K. is a seasoned General Executive Virtual Assistant with over six years of experience in BPO and corporate settings based in Davao City, Philippines. Onni excels in managing high volumes of client communication, maintaining precise records using CRM and ticketing systems, and collaborating effectively with cross-functional teams to swiftly resolve issues. Proficient in remote work environments, Onni utilizes Google Workspace and Microsoft Office for efficient document preparation and information management. Onni's experience spans technical support roles at companies like Concentrix Services Corporation and Full Potential Solutions Ltd, where responsibilities included diagnosing technical concerns, liaising with escalation teams, and ensuring compliance with data privacy standards. In document review roles at Conectys Philippines, Onni maintained meticulous attention to detail while verifying sensitive documents and reporting discrepancies. With a focus on organization and customer satisfaction, Onni looks to contribute these skills to an Executive Assistant role supporting U.S.-based clients.