Opeyemi O.

Opeyemi O. is a results-driven Customer Service Representative and Certified Virtual Assistant based in Nigeria, bringing over five years of experience in customer-centric roles within the broadcasting, retail fashion, and enterprise sales industries. At MultiChoice Nigeria, Opeyemi manages high-volume inbound and outbound customer interactions across multiple channels, including phone, email, and digital platforms, and is recognized for timely complaint resolution and effective use of CRM systems. With a track record of consistently meeting SLA and KPI targets, Opeyemi excels at documenting customer interactions and driving customer retention through empathetic and personalized solutions. Previous experience at Rehoboth Fashion House and AYAMX & SONS Enterprises included maintaining accurate sales records, managing customer orders, and supporting customer engagement strategies. Certified in virtual assistance and proficient with multichannel communication and administrative coordination, Opeyemi supports team training and continuous service improvement.