Oreka M.
Mid-Level Inbound Sales Representative
Open to offersNew to PlatformAbout
Oreka M. is a seasoned Inbound Sales Representative based in Jamaica, possessing over five years of extensive experience in B2C and B2B environments, particularly in telecom sales and IT client acquisition. With expertise in converting leads and managing client relationships, Oreka consistently meets performance targets through a sophisticated structured communication approach. Her tenure as a Client Acquisition Specialist at PalmerTech IT Solutions saw her excelling in full-cycle client acquisition, leveraging CRM systems and relationship-driven selling techniques to ensure seamless onboarding and client satisfaction. Additionally, as a Sales Representative at ReadyTV Company, she delivered impressive figures, such as 3–5 sales daily, achieving weekly targets and enhancing revenue growth through upselling. Her background in customer service further includes valuable experience as an Airline Customer Service Agent with Flight Support Limited, where she adeptly managed customer interactions and baggage services. Oreka also holds a Supervisory Management Certificate from the University of the West Indies, underlining her commitment to continuous professional development.
Experience
Airline Customer Service Agent
Flight Support Limited (American Airlines) · 2025 — 2026Greeted customers and provided assistance with check-in, seat assignments, and baggage processing. Handled issues related to flight delays, cancellations, missed connections, and overbooking with empathy and efficiency. Managed checked and carry-on baggage, processed lost or delayed baggage claims, and coordinated tracing efforts.Client Acquisition Specialist
PalmerTech IT Solutions · 2020 — 2025Oversaw the full-cycle B2B client acquisition process, converting cold prospects through structured outreach and consultative selling techniques. Established a repeatable prospecting system that included cold outreach and needs-based qualification to generate warm leads from unresponsive contacts. Guided clients through the entire sales journey, from initial contact to onboarding for IT services such as web development, cloud solutions, and data backup. Utilized a relationship-driven approach to enhance engagement and reduce drop-off rates. Maintained consistent follow-ups through various communication methods to nurture long-term opportunities and collaborated with technical teams post-sale to ensure successful implementation.Liaison Administrator and Educator
Western STEM Academy International Group · 2023 — 2024Provided educational support and delivered lessons for students aged 3-12, adapting instructions to cater to differing learning requirements. Developed lesson plans and student reports aligned with educational objectives while managing schedules and daily operations of the academy.Sales Representative
ReadyTV Company · 2018 — 2018Achieved a consistent sales performance in a fast-paced telecom setting by making 3–5 sales daily. Reached weekly sales goals through effective communication and in-depth product knowledge. Contributed to revenue growth by upselling services and conducted structured post-sale follow-ups to enhance customer satisfaction and loyalty.
Skills & Expertise
Education
- Supervisory Management CertificateUniversity of the West Indies
- Social Media Marketing CertificateHEART Trust NTA
- High School DiplomaBog Walk High School