Oringo F.
Junior Customer Service Agent
Open to offersNew to PlatformAbout
Oringo F. is an Agribusiness Management graduate with professional experience across the airline, banking, and agro-processing industries. Most recently serving as a Customer Service Agent for JetBlue at CCI Kenya, he specialized in booking and ticket management using Sabre GDS, maintaining client profiles, and ensuring compliance with airline policies. Previously, as a Sales Representative at Kenya Commercial Bank, Oringo F. focused on product promotion, onboarding new clients, and achieving sales targets within the banking sector. His earlier role at Privamnuts EPZ Kenya involved processing and quality control for macadamia exports, emphasizing data entry, record-keeping, and operational support. Proficient in Microsoft Office and client relations, Oringo F. brings a foundation in office administration and customer engagement to every role.
Experience
Customer Service Agent – Airline Account
CCI Kenya · 2024 — PresentAddressed client inquiries and provided price quotes for both domestic and international travel itineraries. Utilized Sabre GDS for booking, issuing, and reissuing tickets. Maintained comprehensive client profiles, including frequent flyer, hotel, and car rental details. Ensured adherence to airline rules, regulations, and policies. Monitored GDS queues for quality control purposes. Managed financial reporting and reconciliation related to ticket sales. Delivered courteous service through phone and other communication channels.Sales Representative
Kenya Commercial Bank (KCB) · 2023 — 2024Promoted and sold various bank products, including loans and accounts. Facilitated the onboarding of new customers while providing detailed information about available products. Conducted follow-up calls to confirm client satisfaction and retention, contributing to the branch's growth and achieving designated sales targets.Processing & Quality Control Assistant
Privamnuts EPZ Kenya · 2022 — 2023Assisted in the processing and packaging of macadamia nuts for export purposes. Engaged in data entry and record-keeping to track processed quantities. Supported quality control efforts to ensure compliance with product standards. Carried out a variety of operational tasks to enhance production efficiency.
Skills & Expertise
Education
- BSc. Agribusiness ManagementUniversity of Embu · 2017 — 2022
- Kenya Certificate of Secondary Education (KCSE)Nyambaria Boys High School · 2013 — 2016
- Kenya Certificate of Primary Education (KCPE)Riomego Boarding Primary School · 2011 — 2012
- Legetet Hill School (Primary Education)Legetet Hill School · 2004 — 2010
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