Orlando R.
Senior Account Manager
Open to offersNew to PlatformAbout
Orlando R. is a dynamic and results-driven professional with a distinguished career as an Account Manager and Business Development expert. With over a decade of experience, Orlando has significantly contributed to client success, sales growth, and process improvement across the SaaS, compliance, and service industries. At IRSLogics in Illinois, he excelled as an Account Manager and Sales Team Lead, managing diverse client accounts, developing market strategies, and directing sales efforts for tax debt resolution. Previously, as a Fleet Consultant at Azuga, Inc., he led product demonstrations and drove customer acquisition for fleet SaaS solutions. His tenure at Training Doyens was marked by notable achievements as a Business Development and Customer Success Manager, fostering client engagement and generating new business opportunities. Additionally, Orlando's experience spans roles at Compliance Global Inc., Intrix Technologies, and V-Share Solutions, encompassing customer success and sales management. Outside of his professional career, Orlando is an accomplished drummer, performing in various musical settings since 2008, showcasing creativity and discipline.
Experience
Account Manager | Sales Team Lead
IRSLogics · 2022 — 2025Managed client accounts of varied sizes while representing the team to clients and staff. Gained insights into client markets, competitive landscape, and potential for growth. Nurtured strong relationships with business leaders at all levels. Coordinated client communication and project implementation, ensuring timelines and objectives were achieved. Directed the Sales Team in converting tax debt prospects into clients and guided back tax resolution activities. Responsibilities included supervision, strategy formulation, communication, organization, and goal setting.Fleet Consultant
Azuga, Inc. · 2020 — 2022Conducted product demonstrations and facilitated sales of fleet SaaS solutions. Created leads, managed client accounts, and advanced customer acquisition efforts.Business Development & Customer Success Manager
Training Doyens · 2020 — 2020Enhanced customer relationships to foster retention and satisfaction. Identified and cultivated new business opportunities while supporting existing client accounts.Customer Success Manager
Training Doyens · 2018 — 2020Facilitated client engagement and satisfaction across multiple accounts. Offered proactive solutions to promote customer retention.Business Development Executive
Training Doyens · 2017 — 2018Prospected and secured new business opportunities while contributing to sales growth and client acquisition strategies.Key Account Manager
Compliance Global Inc. · 2017 — 2017Assisted in business development and managed client account management operations.Personal Concierge Manager
Intrix Technologies · 2015 — 2016Provided high-level client services and efficiently managed customer needs.Sr. Quality Analyst
V-Share Solutions · 2012 — 2015Oversaw service quality standards while managing customer service operations. Contributed to enhancements in sales and client services.Musician (Drummer)
Freelancer (Self-Employed) · 2008 — PresentPerformed as a professional drummer for live shows, events, and studio sessions, showcasing creativity and collaboration across diverse musical contexts.
Skills & Expertise
Education
- Completed 10thACME Tutorial College, Coimbatore
- Completed 12thY.W.C.A Higher Secondary School, Coimbatore
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