Osa I.

Osa I. is an accomplished Customer Support Specialist with over two years of experience working in remote environments, particularly in the e-commerce and retail sectors. Renowned for managing high volumes of inquiries, Osa adeptly handles communication via phone, email, and live chat to maintain high customer satisfaction. At Parrot CX, a mobile app company, she guided around 100 customers daily through every stage from product selection to post-purchase support. She notably improved issue resolution turnaround by 30% and reduced repeat inquiries by 20% through proactive strategies and collaboration with backend support teams. Osa's expertise lies in using CRM platforms like Zendesk and Freshdesk, and she has contributed to a 25% increase in response efficiency. With a Bachelor of Arts in English Language from Covenant University, she excels in utilizing Microsoft 365 and Google Workspace to enhance productivity and maintain confidentiality in handling sensitive data. Her dedication is underscored by certifications in customer service management and training. Through her professional journey, Osa consistently demonstrates a commitment to exceptional support and long-term customer loyalty.