ouajdi K.
Mid-Level Customer Service Manager
Open to offersNew to PlatformAbout
Ouajdi K. is an experienced professional with a career spanning customer service, hospitality, retail, sales, and administrative management across Tunisia and Dubai. Serving as Store In Charge at Maloof International for Ooredoo, he managed daily retail operations, sales performance, telecom compliance, and team supervision. As a Reservation Agent at Haimour International, he adeptly responded to customer inquiries, handled reservations, and utilized GPS dispatch software. Ouajdi has held pivotal roles in the hospitality sector, including Receptionist at The Sindbad Hotel and Senior Guest Service Agent with Emirates Airlines, where he led VIP handling, baggage tracing, and staff training. His retail experience includes sales and administrative posts with Mytek, Aziza, and Landmark Group, consistently managing cash handling, after-sales support, and staff payroll. Fluent in Arabic, English, and French, Ouajdi's background features certified team leadership and extensive multi-location retail oversight.
Experience
Store in charge
Ooredoo - Maloof International · 2025 — 2025Managed daily store activities while ensuring exceptional customer service and effective team supervision. Conducted stock control and cash handling, and adhered to telecom regulations. Focused on promoting Ooredoo products and achieving business targets.Reservation Agent (Dispatcher)
Haimour International · 2025 — 2025Handled customer communications through calls, emails, and online inquiries. Managed reservations and modifications in company systems while overseeing cancellations according to policy. Assigned drivers and vehicles, and utilized GPS dispatch software to monitor operations.Receptionist
The Sindbad Hotel, Hammamet · 2024 — 2025Greeted and guided guests to ensure a welcoming atmosphere. Responded to inquiries via phone, email, and in person, while maintaining visitor logs and issuing access passes. Monitored security systems and organized the reception area in line with company procedures.Sales Advisor
Mytek, Hammamet · 2024 — 2024Provided after-sales service and handled claims while managing billing processes. Took charge of store opening and closing tasks alongside cash operations.Administrative Supervisor
STE Wiem, Nabeul · 2022 — 2023Oversaw staff scheduling and payroll management. Administered daily cash handling and data entry across multiple stores, while preparing documentation for accounting needs.Commercial Agent
Aziza, Hammamet · 2022 — 2022Took charge of merchandise reception and shelf stocking, in addition to performing cashier duties. Processed product returns and supervised overall store operations.Senior Guest Service Agent
Emirates Airlines, Dubai · 2010 — 2020Delivered premium customer service at both the airport and call center. Managed VIP handling and baggage tracing while facilitating claim resolutions. Provided training to new staff and supervised team operations to enhance service quality.Guest Service Team Leader
Emaar Malls Retail LLC, Dubai · 2009 — 2010Provided oversight for attraction teams and visitor services. Assisted with staff scheduling and coordinating daily task assignments.Senior Salesman
Landmark Group LLC, Dubai · 2008 — 2009Managed store presentation, oversaw stock control procedures, and directed sales operations.Catering Team Leader
Hammamet Catering, Tunisia · 2005 — 2008Directed catering operations, engaged with suppliers, and addressed customer complaints.
Skills & Expertise
Education
- Professional Diploma (DEP) in Tourism TechniquesTourism School Kerkkouane · 2004 — 2006