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Oyedepo J. — Mid-Level Customer Support Representative from Nigeria

Oyedepo J.

Mid-Level Customer Support Representative

Nigeria 2-3 years
Open to offersNew to Platform
Languages
English
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About

Adesunloye O. is a dedicated and empathetic Customer Support Representative with over three years of experience in delivering exceptional service in remote and flexible work environments. Skilled in managing customer inquiries, efficiently resolving issues, and maintaining high customer satisfaction, he utilizes CRM software, communication tools, and remote collaboration platforms to provide seamless support. At Jude’s Laundry Services, he achieved a 95%+ satisfaction rating by providing timely and accurate responses to customer inquiries through phone, email, and live chat. He is adept at collaborating with cross-functional teams remotely, addressing product issues, and improving customer experience. At Wow Kitchen!, located at Olabisi Onabanjo University, he resolved billing and product-related queries while assisting in the training of new hires. Proficient in tools such as Zendesk and Salesforce, and fluent in English, French, Yoruba, and Pidgin, Adesunloye maintains a strong home office setup in Berger, Lagos State, tailored for effective remote work. His commitment is further supported by certifications in Customer Service Excellence, Remote Work, and Customer Relationship Management.

Experience

  • Customer Support Representative

    Jude’s Laundry Services
    Responded promptly and accurately to customer inquiries through phone, email, and live chat, achieving a satisfaction rating exceeding 95%. Employed CRM systems to monitor and resolve customer issues weekly, ensuring appropriate follow-ups and escalations. Worked with cross-functional teams remotely to tackle product-related issues and enhance the overall customer experience. Managed flexible working hours effectively, remaining available during peak times across various time zones. Recorded common problems and their solutions, contributing to an internal knowledge base that enhanced team efficiency.

  • Customer Service Associate

    Wow Kitchen! - Olabisi Onabanjo University
    Addressed incoming customer calls and emails, resolving inquiries related to billing, accounts, and products with an emphasis on first-contact resolution. Supported the training of new employees regarding company policies and customer service standards. Kept accurate records of customer interactions and transactions using CRM software.

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