Ozioma T.

Ozioma E. is a seasoned Customer Support Specialist based in Lagos, Nigeria, with a robust background in handling email and ticket-based customer inquiries. With a transition from radiography, Ozioma brings a keen eye for detail and exceptional patient communication skills to the realm of customer support. She has a proven record of managing a daily queue of over 30 tickets and maintaining response times under two hours, utilizing tools like Zendesk for effective case tracking and resolution documentation. Her role as an independent contractor in customer support involved not only resolving billing and delivery issues but also developing response macros that significantly reduced reply times. Ozioma has also exhibited adept administrative support skills on platforms such as Upwork, where she transcribed and created content with high accuracy and precision. Her experience extends to sales, where she successfully balanced daily customer interactions with achieving performance targets at Yeolan Enterprises. Throughout her career, Ozioma has excelled in maintaining structured workflows and delivering empathetic, clear communication in fast-paced environments.