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Paballo S. — Mid-Level Office Administrator from South Africa

Paballo S.

Mid-Level Office Administrator

South Africa 1-2 years
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About

Paballo S. is a highly organized and detail-oriented Office Administrator with over four years of experience in supporting daily office operations and maintaining efficient administrative systems. Educated at Ithuteng Commercial High School and currently pursuing a Business Administration certificate at MSC Business College, Paballo excels in managing records, coordinating meetings, and handling front-desk operations in fast-paced environments. Previous roles include managing office communications and supporting staff at CSR Holdings, and serving as a Gift Consultant at IcontactBPO, where proactive customer engagement was key. At O'Keefe and Swarts Consultants, Paballo worked as a Verification Officer, ensuring quality and compliance through detailed evaluations and report preparations. Known for effective communication and tech-savvy expertise, Paballo has successfully managed office operations and improved communication flows at Microtronix SA. With a solid foundation in quality assurance from WNS Global Services and experience as a Library Assistant, Paballo is skilled in Microsoft Office, meticulous attention to detail, and managing office dynamics. Additionally, Paballo holds a Coding Certificate from SheCodes, demonstrating capability in CSS, HTML, and JavaScript.

Experience

  • Quality Assessor

    WNS Global Services · 2022 — 2024
    Monitored and reviewed 30–50 calls weekly against established quality benchmarks. Compiled performance reports that highlighted quality issues and areas for improvement. Collaborated with QA teams to address gaps in service delivery and supported the implementation of internal quality standards.
  • Verification Officer / Quality Assurer

    O'Keefe and Swarts Consultants · 2021 — 2022
    Evaluated 40–70 calls and audio recordings each week for quality and compliance. Conducted verification and background checks aligned with regulatory standards. Documented compliance risks and findings in detailed reports, identifying quality gaps to drive improvement initiatives.
  • Gift Consultant/Customer Service Consultant

    IcontactBPO · 2019 — 2021
    Processed customer orders and transactions with precision. Engaged in proactive outbound customer interactions and follow-ups. Addressed customer inquiries regarding products and services, logging all interactions accurately in CRM systems.
  • Office Administrator

    CSR Holdings · 2016 — 2019
    Handled office communications including answering phone calls and responding to emails. Organized documents and maintained accurate records and files. Scheduled meetings and prepared reports to support staff and management efforts. Coordinated daily office activities to ensure smooth operations.
  • Receptionist / Office Admin

    Microtronix SA · 2017 — 2017
    Managed front-desk operations with 30–50 incoming calls and addressed visitor queries daily. Coordinated the scheduling of 10–15 meetings weekly, handling calendar management and room bookings. Maintained accurate filing and record systems while preparing administrative reports to support office operations across departments.
  • Library Assistant

    Papi Njane Community library
    Assisted over 40 patrons daily with inquiries and resource identification. Oversaw the daily check-in and check-out of 100+ library items and maintained organized shelving and records to minimize misplaced items. Provided accurate assistance with copying and printing requests.

Skills & Expertise

Education

  • FET Certificate: Business Administration (secretarial support)
    MSC Business College · — — 2024
  • Grade 12
    Ithuteng Commercial High School

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