Paige L.
Mid-Level Office Administrator
Open to offersNew to PlatformAbout
Paige L. is an accomplished professional with extensive experience in customer service and business management. She has held prominent roles as a Barista/Key Holder at Oracle Coffee Company, Black Diamond Café, and Mountain Grounds Coffee, where she expertly managed customer service, store operations, and precise cash handling during peak periods. Paige also excelled as an Assistant Store Manager at Hot Topic/Box Lunch in Concord, CA, overseeing a team of more than three members, managing inventory, and opening new retail locations. She enhanced her business acumen with an AA in Small Business Management and related certificates from Diablo Valley College. Her proficiency extends to scheduling and organization, honed during her tenure as an Office Administrator with Caliber Collision, where she managed payroll, accounts receivable tasks, and acted as a crucial liaison between customers and insurance companies. Paige brings a strategic, detail-oriented approach to business operations, supported by her proficiency in CRM Data Entry and MS Office products.
Experience
Office Administrator
Caliber Collision · 2023 — 2026Managed scheduling for multiple shops in the Oregon/Vancouver area. Administered weekly payroll by validating time cards and hours worked. Provided customer assistance in completing paperwork for repair appointments. Acted as a primary liaison for customers between the shop and insurance providers. Worked directly with insurance companies to verify claims and payments. Maintained confidentiality regarding sensitive insurance-related information. Handled accounts receivable duties and utilized Workday for various processes.Barista/Key Holder
Oracle Coffee Company · 2018 — 2023Oversaw store cleanliness and provided customer service during busy periods. Opened and closed the store as a key holder. Prepared beverages according to established recipes during high customer traffic. Trained new baristas on drink preparation and offered constructive feedback. Handled cash transactions, including till reconciliation and deposits. Leveraged knowledge of product origins and preparation methods. Assisted in developing brand social media content.Barista/Key Holder
Black Diamond Café · 2017 — 2018Managed both the front and back of house operations. Prepared fresh ingredients for café offerings on a daily basis. Ensured adherence to sanitation and cleanliness standards. Trained new employees in drink preparation, providing feedback as necessary.Barista/Key Holder
Mountain Grounds Coffee · 2017 — 2017Maintained high standards in drink preparation during peak hours. Provided insights to customers regarding coffee origins and assisted with home preparation methods. Managed cash registers and deposits, alongside inventory responsibilities.Assistant Store Manager
Hot Topic/Box Lunch · 2013 — 2017Oversaw cash management within the store, including deposits. Supervised a team of more than three members during shifts. Facilitated training sessions for new employees on store operations and monitored their development. Handled inventory management and implemented loss prevention strategies. Assisted in the setup and management of a pop-up location in a high-traffic area.
Skills & Expertise
Education
- AA in Small Business ManagementDiablo Valley College · 2016 — 2018