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Pamela D. — Junior Customer Service Representative from Philippines

Pamela D.

Junior Customer Service Representative

Philippines No experience yet
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About

Pamela G. has developed expertise in the customer service and content moderation sectors, supporting major clients in the healthcare, telecommunications, and digital services industries. Most recently, as a Customer Health Associate at Concentrix and Hinduja Global Solutions, Pamela handled inbound calls from nurses and doctors, applying effective communication in healthcare support contexts. At TaskUs, she worked as a Content Moderator, reviewing sensitive content for quality and compliance. Her experience at AFNI and VXI Global encompassed inbound customer service for telecom clients Verizon Multi-Q and AT&T Mobility Sales and Services, enhancing her skills in issue resolution and account management. Pamela is proficient in Microsoft Office applications and fluent in both Tagalog and English.

Experience

  • CUSTOMER HEALTH ASSOCIATE

    CONCENTRIX · 2025 — 2025
    Handled inbound calls from nurses and doctors.
  • CONTENT MODERATOR

    TASKUS · 2024 — 2024
    Reviewed and moderated sensitive content.
  • CUSTOMER SERVICE REPRESENTATIVE

    AFNI · 2022 — 2023
    Managed inbound calls for Verizon Multi-Q customers.
  • CUSTOMER SERVICE REPRESENTATIVE

    VXI GLOBAL · 2021 — 2021
    Received inbound calls related to AT&T Mobility Sales and Services.
  • CUSTOMER HEALTH ASSOCIATE

    HINDUJA GLOBAL SOLUTIONS · 2020 — 2021
    Provided support by answering inbound calls from nurses and doctors.

Skills & Expertise

Education

  • Diploma in Hotel and Restaurant Management
    ICCT Colleges, Cainta Rizal · 2014 — 2016

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