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pamela Z. — Mid-Level IT Asset Management Specialist from South Africa

pamela Z.

Mid-Level IT Asset Management Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

John D. is a results-driven IT Asset Management and Support Specialist with over 6 years of experience operating in enterprise environments. Skilled in managing full asset lifecycles and maintaining CMDB accuracy, he adeptly resolves complex IT incidents within SLA targets. John is proficient in ServiceNow, Power BI, and is knowledgeable in the ITIL 4 framework. His capabilities include reporting, procurement, and effective stakeholder communication. Currently pursuing a BCom in Information & Technology, John has honed his skills as a Junior Asset Manager at Old Mutual, where he managed end-to-end IT asset lifecycles, conducted physical asset audits, and ensured policy compliance across the organization. Additionally, his tenure included roles as an IT Support Specialist within the Incident Management domain and contributions to the IT support function of Supply Chain & Procurement. His certifications include ITIL 4 Foundation and ServiceNow Administration Fundamentals, further solidifying his technical prowess.

Experience

  • Junior Asset Manager

    Old Mutual – Group Technology & Transformation · 2019 — 2025
    Oversaw the complete IT asset lifecycle, ensuring proper tracking from procurement through to retirement. Maintained accuracy of the CMDB within ServiceNow, performing regular updates and audits. Conducted physical asset audits utilizing barcode/RFID systems to enhance inventory reliability. Managed onboarding and offboarding of assets, along with the secure disposal of outdated hardware in accordance with data protection regulations. Created weekly and monthly reports detailing asset status and usage to aid in decision-making. Enforced compliance with asset management policies and IT security across the organization, while also tracking warranties and coordinating repairs to optimize asset lifespan.

  • IT Helpdesk Agent (1st Line Support)

    Old Mutual · 2017 — 2019
    Delivered IT support to approximately 5,000 users via phone, email, and ticketing systems. Diagnosed and resolved hardware, software, and network issues at the first point of contact, ensuring accurate incident logging through LANDesk. Escalated more complex problems to second-line support with comprehensive analyses. Provided mentorship to junior staff and promoted knowledge sharing within the team.

  • Communications Clerk / Receptionist

    SASSA (South African Social Security Agency) · 2013 — 2014
    Handled client interactions, managed bookings, and facilitated administrative coordination. Reviewed and processed social grant applications in accordance with compliance standards. Engaged in community outreach and awareness initiatives, while also preparing reports amidst a high-volume client service environment.

  • Personal Assistant

    Department of Transport & Public Works · 2012 — 2012
    Coordinated schedules, correspondence, and travel arrangements. Prepared necessary reports, presentations, and documentation for meetings. Maintained organized filing systems and administrative records.

  • Registry Clerk (Internship)

    Department of the Premier · 2011 — 2011
    Managed document control functions, filing systems, and tracking of correspondence. Assisted auditors by retrieving documents and supporting compliance processes. Ensured accurate maintenance of records and registry systems.

  • IT Support Specialist – Incident Management

    Old Mutual
    Addressed intricate hardware, software, and network challenges within SLA guidelines to reduce business interruptions. Handled escalated incidents from front-line support, providing advanced troubleshooting solutions. Communicated major incidents effectively to stakeholders and facilitated appropriate escalation to third-line teams. Played a mentoring role for junior technicians, enhancing overall team performance and service quality. Identified recurring issues and proposed improvements to systems and processes, supporting various IT projects including system upgrades and migrations.

  • Supply Chain & Procurement (IT Support Function)

    Old Mutual
    Processed purchase orders and monitored order tracking through Oracle I-Procurement. Ensured asset values corresponded with the fixed asset register to manage repair and replacement costs effectively. Maintained accurate entries of financial data, including budget codes and approvals. Coordinated with suppliers for the procurement of laptops, peripherals, and essential consumables, while adhering to company policies regarding invoice and expense claim management.

  • Reporting & Risk Management

    Old Mutual
    Compiled stock-level and asset tracking reports to aid in procurement planning. Managed instances of lost or stolen assets and carried out cost analyses. Produced onboarding and exit reports to ensure precise asset records. Generated regular reports concerning asset losses and their financial implications, while also processing asset write-offs and upholding accountability for losses attributed to negligence.

Skills & Expertise

Photoshop ExpertProcurement / PurchasingData AnalysisProject Management

Education

  • National Diploma: Public Management
    Cape Peninsula University of Technology · 2011 — 2011
  • BCom in Information & Technology
    MANCOSA

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