Pamela C.
Senior Healthcare Operations and Customer Service Specialist
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Pamela V. C. is a seasoned professional in Healthcare Operations and Customer Service with over 15 years of experience advancing patient care across diverse healthcare settings. She is adept at Patient Coordination and excels in facilitating seamless interactions between physicians, pharmacies, insurance representatives, and patients to ensure timely resolution of healthcare needs. Her work at DME Service Solutions as a Customer Service Associate has honed her abilities in handling 20–40 calls daily, managing medical supply orders, maintaining CRM documentation, and ensuring HIPAA compliance. Prior to that, Pamela's role at Concentrix Philippines involved handling complex account matters in both the financial and healthcare industries, demonstrating proficiency in managing confidential information and resolving billing discrepancies. With a background in graphic design, she also brings creativity to her role, enhancing her capability in digital and print layouts. Pamela holds a Bachelor of Business Administration in Advertising from the Polytechnic University of the Philippines.
Experience
Customer Service Associate
DME Service Solutions · 2022 — PresentFacilitated communication between physicians, pharmacies, insurance representatives, patients, and internal departments to ensure efficient processing of medical supply orders. Ensured accurate patient records and documentation while upholding HIPAA compliance. Managed 20-40 inbound and outbound calls daily, addressing patient inquiries related to orders, prior authorizations, shipping, account updates, and reorders by employing proactive communication and problem-solving skills. Effectively prioritized multiple urgent tasks while delivering quality service.Associate Account Specialist – Financial & Healthcare
Concentrix Philippines, Inc. · 2011 — 2022Delivered comprehensive billing explanations to customers regarding credit card charges and payment transactions. Addressed customer disputes and concerns related to fraud and unauthorized transactions. Resolved billing discrepancies and account queries promptly and professionally. Assisted members in understanding their healthcare coverage and managed inquiries about benefits and claims while maintaining confidentiality.Customer Service Representative
Convergys, Philippines · 2009 — 2011Supported customers with billing issues, pay-per-view orders, and account disputes. Provided recommendations for plan upgrades that met client needs. Offered technical account assistance while ensuring a high level of customer satisfaction.Freelance Graphic Artist
Self Employed · 2008 — 2009Created layouts for both print and digital materials, including posters, annuals, and brochures. Collaborated closely with clients to transform their concepts into refined visual designs. Arranged text, images, and graphics to establish visually appealing and balanced compositions. Adjusted layouts according to client feedback while adhering to tight deadlines.
Skills & Expertise
Education
- Bachelor of Business Administration, Major in AdvertisingPOLYTECHNIC UNIVERSITY OF THE PHILIPPINES