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PANGGIH T. — Junior Administrative Service Representative from Indonesia

PANGGIH T.

Junior Administrative Service Representative

Indonesia No experience yet
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IndonesianEnglish
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About

Panggih T., a graduate of Computer and Network Engineering from SMK Rasman Mulya, has accumulated 3 years and 10 months of experience in the field of administrative services and customer satisfaction. During his tenure at PT. Sumber Tehnik Makmur as an Adm. Sales Marketing, he handled order processing, supplier relationship management, and documentation of sales invoices. His role expanded as an Adm. Service Center Officer where he processed warranty claims and coordinated spare parts requests. Further contributing as an Adm. After Sales, he was the main point of contact for post-sales issues, enhancing brand awareness and customer loyalty by 45%. Known for his abilities in problem solving, inventory management, and warranty knowledge, Panggih effectively employs tools like Microsoft Office, Google Workspace, and Zahir to optimize customer satisfaction and streamline communication processes.

Experience

  • After Sales Admin

    PT. Sumber Tehnik Makmur · 2025 — 2026
    Served as the primary point of contact for post-sales inquiries, including addressing complaints, guiding repairs, and providing installation support to ensure high customer satisfaction. Analyzed repair requirements and facilitated ticketing processes within Zahir for service center coordination.
  • Service Center Officer Admin

    PT. Sumber Tehnik Makmur · 2024 — 2025
    Handled administration and warranty claims for service items, maintained both physical and digital service documents, and managed customer communication via various platforms. Coordinated spare part requests from branch service centers to the procurement department and reported on customer service databases periodically.
  • Sales Marketing Admin

    PT. Sumber Tehnik Makmur · 2022 — 2024
    Processed orders by checking stock availability, entering customer orders into Zahir, determining shipping services, and scheduling deliveries. Managed and archived sales invoices and delivery notes while preparing products for exhibitions. Built professional relationships with suppliers and updated pending orders based on customer and supplier requests.
  • Intern

    Metro Computer Store · 2021 — 2021
    Installed operating systems on computers, assembled basic PC components, and documented work results.

Skills & Expertise

Education

  • Technical High School in Computer Engineering and Networking
    SMK Rasman Mulya · 2020 — 2022