PAOLA J.

Paola J. is an accomplished student of Business Administration currently in her seventh semester, with over a decade of experience in the financial sector. She has honed her expertise in collections, operational coordination, and quality assurance. Her proficiency in negotiation, handling objections, and regulatory compliance has been proven by her leadership in team supervision and customer service excellence. As a former Collections Advisor, she skillfully managed debt recovery processes through various delinquency stages, and as a Coordination Assistant, she developed management reports to strategize on overdue collections. Presently, in her role as a Quality and Training Advisor (QA), Paola leads quality and training processes, conducts KPI analysis, and ensures compliance with laws like 1581 of 2012 and 2300 of 2023. With strong command over Microsoft Excel for creating dynamic tables and dashboards, she adapts quickly to monitoring platforms essential for enhancing productivity and decision-making.