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Paola L. — Mid-Level Financial Services Project Manager from Philippines

Paola L.

Mid-Level Financial Services Project Manager

Philippines No experience yet
Open to offersNew to Platform
Languages
SpanishEnglishTagalog
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About

Paola V. is a results-oriented Project Manager in the global financial services sector, currently operating from Taguig City, Philippines. With over a decade of industry experience, she has honed her expertise in project management, strategic execution, and stakeholder engagement. As a Project Intermediate Analyst at Citigroup Business Process Solutions, Paola adeptly manages multiple projects, focusing on risk assessment and resource optimization to ensure project milestones are achieved. Her previous role as a Unit Manager involved facilitating strategic discussions with US partners and maintaining seamless operational transitions. Paola's career began at JP Morgan Chase & Co. as a Customer Support Representative, where she mastered the art of managing high-pressure environments and resolving complex issues. Fluent in English and Filipino, with basic proficiency in Spanish, she has a proven track record of fostering high-level collaboration across international teams. Her educational background includes degrees in Medical Technology and Nursing from Universidad de Zamboanga and Adamson University, respectively.

Experience

  • Project Intermediate Analyst – Strategy & Execution

    CITIGROUP BUSINESS PROCESS SOLUTIONS · 2022 — Present
    Manage a portfolio of simultaneous projects, prioritizing complex tasks according to urgency and resource availability. Conduct comprehensive risk assessments and implement mitigation strategies to protect project timelines and deliverables. Oversee project progress by tracking milestones and adjusting resources to ensure complete adherence to goals.

  • Unit Manager

    CITIGROUP BUSINESS PROCESS SOLUTIONS · 2018 — 2022
    Serve as a primary liaison for US counterparts, coordinating Monthly Business Reviews (MBR) and strategic staffing discussions. Lead the transition of operational tasks across teams while ensuring uninterrupted service delivery during critical changes. Oversee team performance and foster discipline through a structured management process for optimal output.

  • Operations Assistant

    CITIGROUP BUSINESS PROCESS SOLUTIONS · 2016 — 2018
    Collaborated with the Operations Manager to plan routine operations and implement specialized project initiatives. Enhanced site business objectives and maintained engagement with both domestic and international partners to guarantee efficient daily workflow.

  • Customer Solutions Officer

    CITIGROUP BUSINESS PROCESS SOLUTIONS · 2015 — 2016
    Acted as the Team Point of Contact (POC) during the Unit Manager's absence. Fostered strong relationships with internal and external stakeholders to enhance collaborative efforts and improve operational efficiency. Provided mentorship to junior staff, supporting their career development and skill enhancement.

  • Customer Support Representative

    JP MORGAN CHASE & CO. · 2014 — 2015
    Handled multiple priorities in a fast-paced environment, ensuring attention to detail and effective communication. Analyzed and resolved technical issues by assessing and prioritizing customer complaints.

Skills & Expertise

Project ManagementAI EngineerPayroll Processing

Education

  • Bachelor of Science, Major in Medical Technology
    Universidad de Zamboanga · — — 2010
  • Bachelor of Science, Major in Nursing
    Adamson University · — — 2008