Paola M.
Mid-Level Executive Assistant
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Paola M. is a seasoned Remote Operations Specialist with over five years of experience supporting executives at the highest level. Her expertise spans diverse roles including executive assistant, content designer, and community manager. She has a robust background in managing executive operations for founders and CEOs, particularly in the skincare and PR sectors. Paola excels in executive calendar and inbox management, enhancing brand visibility through strategic social media management on platforms like Instagram and TikTok, and in executing content strategies. Her role at CLEARSTEM, a fast-growing skincare company, involved managing over 80 national and international trips, redesigning appointment systems, and ensuring seamless communication for leaders. Paola's academic journey includes studying at Universidad de los Andes and Universidad Politécnica Territorial del Estado Mérida. A certified C2 English speaker, Paola utilizes her bilingual skills to conduct comprehensive market research and sales support across the United States, reflecting her adaptability in cross-cultural communication.
Experience
Social Media Manager & Creative Editor
Nailz Spa · 2025 — 2026Directed end-to-end social media strategies, building a highly active and loyal online community. Edited and optimized dynamic short-form video content (Reels/TikTok) utilizing trending audio, fast-paced editing, and lifestyle aesthetics. Wrote creative captions and handled day-to-day audience interaction to maintain a friendly, natural, and authentic brand voice.Social Media Strategy & Content Manager
Dr. Zanthia (College Athlete Mentorship) · 2025 — 2025Spearheaded digital brand management for an elite athlete mentorship program focused on securing college scholarships. Designed and executed educational content strategies to establish brand authority, targeting student-athletes and their families. Crafted high-impact video scripts and engaging social assets to turn organic audience reach into active mentorship leads.Executive Assistant to CEOs
Clearstem Skincare · 2024 — 2025Supported the 2 co-founders with calendar, inbox, and fast-paced travel coordination within a hyper-growth e-commerce beauty environment. Tracked task execution across marketing and operational departments, safeguarding day-to-day workflow alignment and project momentum. Synthesized operational data into executive summaries to help leadership identify workflow efficiencies and brand scaling opportunities.Executive Assistant to CEO
Mogul Press PR · 2023 — 2024Provided remote operational support to the CEO within a leading international public relations and social media firm. Acted as a central operational liaison, taking ownership of team communications, client follow-ups, and documentation during high-growth media campaigns.Freelance Sales & Appointment Setter
Cool Beans Digital · 2020 — 2024Scheduled and conducted client outreach calls for U.S.-based sales campaigns in the wellness and marketing sectors. Managed CRM updates, lead qualification, and appointment setting with precision. Collaborated with content and strategy teams to align outreach with campaign objectives. Confident on video calls, providing client-facing communication support in EnglishTraining Coordinator & Brand Support
TJC Beauty · 2025 — 2023Client Relations & Operations Managed client relations and inquiries, serving as the primary point of contact to answer service-related questions, provide detailed information, and convert prospects into bookings. Streamlined spa scheduling and operations, overseeing the master calendar to optimize daily appointments, prevent overbookings, and ensure a seamless client experience. Handled financial transactions, securely collecting deposits and final payments while maintaining accurate booking and scheduling records. Digital Strategy & Content Creation Directed end-to-end social media strategies, building a highly active and loyal online community. Managed weekly content distribution and publishing schedules across 2 distinct accounts to ensure a consistent and engagingSales Attendant
Megla Dental · 2020 — 2019Managed daily appointment scheduling for dental practices, optimizing patient flow and maximizing practice revenue. Implemented effective sales techniques, appointment setting protocols, and customer relationship management strategies to enhance patient satisfaction and loyalty. Proactively generated new business by outbound calling on dental practices. Successfully sold marketing services designed to increase patient acquisition and financial performance. Qualified leads and scheduled appointments with sales managers to facilitate closing deals
Skills & Expertise
Education
- Bachelor of Dental SurgeryUniversidad Jose Antonio Paez · 2025 — 2026
- Bachelor of Fine Arts in Classical DanceUniversidad Politécnica Territorial del Estado Mérida "Kléber Ramírez" · 2020 — 2024
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