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Paolo E. — Mid-Level Freight Logistics Payment Specialist from Philippines

Paolo E.

Mid-Level Freight Logistics Payment Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Paolo E. is a proficient freight logistics virtual assistant based in Dasmariñas City, Cavite, Philippines, with a focus on the logistics industry. He has refined his expertise in payment and account management while working at Valoroo Inc., where he executed meticulous review of paperwork for truck driver payments, managed accounts via STRIPE, and provided email support for payment issues using Zendesk. Previously, at Lizard Bear Tasking Inc., Paolo E. specialized in 3PL payment processing and managed extensive inbound payment inquiries through AWS and Salesforce. His educational background includes a Bachelor’s degree in Business Management with a major in Human Resource Management from Cavite State University. His hard skills include freight management, detailed data entry, and comprehensive email management, reflecting a robust understanding of compliance and documentation in logistics contexts.

Experience

  • Logistics VA - Payment and Account Specialist

    Valoroo Inc. · 2024 — 2026
    Reviewed paperwork necessary for payment processing to truck drivers, approved various pay types including detention and layover, and filed disputes via STRIPE. Provided email support for freight driver payment inquiries through Zendesk. Processed RELAY code payments for driver assistance, facilitated revised rate confirmations from brokers, troubleshot fuel card issues, and led approvals for spending limits on fuel cards.

  • Customer Support - 3PL Payment Specialist

    Lizard Bear Tasking Inc. · 2022 — 2023
    Reviewed documentation such as Bill of Lading for logistic partners and processed various accounts payable including detention and layover compensation. Collaborated with factoring companies on invoices while managing high volumes of inbound payment-related calls through AWS and Salesforce. Provided email support via Zendesk, tracked shipments, filed necessary documentation for payments, and supported back-office operations addressing fraud and payment failures through STRIPE.

Skills & Expertise

Accounts PayableCustomer SupportEmail SupportSupply Chain

Education

  • Bachelor of Science in Business Management major in Human Resource Management
    Cavite State University · — — 2022