Patricia J.
Mid-Level Operations Manager
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About
I am an Executive Assistant with 5+ years of experience supporting founders, executives, and growing businesses across healthcare, e-commerce, logistics, and service-based industries.
My experience includes executive support, recruitment, onboarding, payroll, billing, project coordination, CRM management, process improvement, and team operations. Throughout my career, I have helped business leaders stay focused on strategic priorities by managing the day-to-day execution that keeps operations running smoothly.
I am known for being proactive, dependable, and highly organized, with a strong ability to manage multiple priorities, solve problems independently, and follow through on commitments. I enjoy building systems, improving processes, and creating structure that helps teams work more efficiently.
I take pride in being someone executives can trust to take ownership, anticipate needs, and get things done with minimal oversight.
Experience
Executive Assistant/Operations Manager
Qualicare Home Health and Home Care · 2025 — 2026Provided day-to-day operational and administrative support to the Franchise Owner as the primary Executive Assistant. Managed email communications, calendars, and meetings, ensuring priorities were effectively executed. Documented key discussions during leadership and franchise meetings and tracked action items. Coordinated with vendors, suppliers, and external partners to support business operations while maintaining compliance files and operational procedures. Handled billing, invoicing, payroll processing, and expense tracking for internal staff and external contractors, while assisting with financial administration and reporting.Executive Assistant/Operations Manager
Harvey Bros Restoration LLC · 2023 — 2025Managed inbound and outbound communications with potential leads and clients while overseeing the company email inbox to ensure inquiries were addressed promptly. Prepared and sent project estimates, invoices, and contracts to clients and subcontractors, confirming scheduling and scope of work with subcontractors. Developed detailed project documentation for client approvals and reconciled job costs for financial accuracy. Ensured a professional social media presence to promote services and gathered content for marketing purposes.Executive Assistant
Cathryn Lavery — BestSelf LLC · 2021 — 2023Organized email and calendar management, ensuring timely responses and scheduled meetings. Handled mail and important documents, tracking contractor hours, and processing payroll through Gusto. Managed financial activities including bank statements and expense reimbursements while supporting business operations with AI content creation and social media management. Assisted with press updates and subscription management via ConvertKit and maintained vendor coordination and payment processes.Executive Assistant (Part Time)
Hernandez Enterprise Fedex Contractor · 2021 — 2021Oversaw office operations to ensure compliance with FedEx regulations and efficiency. Managed the recruitment process, including candidate hiring and medical appointment scheduling, while ensuring adherence to policy. Created contracts and monitored compliance within company guidelines. Assisted with payroll processes and maintained organized employee records, supporting team growth while facilitating appointment scheduling and vendor relations.
Skills & Expertise
Education
- Bachelor of Business AdministrationUniversity of Perpetual Help System DALTA · 2018 — 2020
- Senior High School GraduateUniversity of Perpetual Help System DALTA · 2016 — 2018
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