Patricia S.

Oversaw tenant administration while ensuring precise property records were maintained. Managed the processing of lease agreements, including renewals and cancellations. Conducted TPN credit checks along with affordability assessments. Monitored rental accounts, providing assistance with collections and reconciliations. Generated reports to support property management operations.

Operated within a student accommodation framework, managing numerous tenant accounts and rental portfolios. Executed the entire debt collection process, which involved following up on unpaid rent, negotiating payment plans, and ensuring consistent cash flow. Engaged with tenants through phone, email, and formal notices to retrieve arrears and maintain payment adherence. Drafted and sent demand letters, payment reminders, and escalation notices as per company protocols. Maintained tenant accounts, tracking arrears and accurately updating payment records within internal systems. Handled queries from tenants regarding billing, payments, and account discrepancies in a professional manner. Aided in eviction procedures by confirming that all documentation and communication records met accuracy and compliance standards. Collaborated with property managers to monitor arrears while implementing effective collection strategies. Preserved confidentiality and managed sensitive financial and personal data. Performed administrative tasks such as lease processing, documentation management, and reporting.

Captured and verified extensive data volumes with high levels of accuracy. Ensured data integrity while adhering to confidentiality guidelines.

Managed client communications and handled account processes. Enhanced customer satisfaction through effective service delivery.

Managed CRM systems while striving to increase sales conversions.

Achieved sales targets while managing high volumes of customer interactions.