Patricia M.
Junior Appointment Setter
Open to offersNew to PlatformPortfolios
About
Patricia S. is a seasoned professional known for her expertise in outbound appointment setting and customer service. From her time at Apex Marketing Solutions and Simple, she has demonstrated prowess in handling high-volume cold calling and lead qualification. Patricia is adept at overcoming objections, ensuring each interaction is natural and engaging, thereby improving appointment bookings for senior sales executives. Concurrently, she maintained accurate CRM data, thus aiding sales teams in meeting their targets. Her role at Foundever honed her ability to handle inbound customer support, manage billing resolutions, and identify upsell opportunities. Dedicated to maintaining data hygiene and complying with privacy standards, Patricia continues to uphold high quality assurance, contributing significantly to customer satisfaction and business growth.
Experience
Appointment Setter
Simple · 2025 — 2026Executed outbound calls and addressed inbound inquiries to offer business solutions and engage potential clients. Maintained call volume, lead qualification rate, and successfully secured appointments. Utilized CRM software to record and update client information, interaction notes, and follow-up tasks. Assessed leads based on key criteria to identify business needs and decision-maker authority.Appointment Setter
Apex Marketing Solutions · 2023 — 2024Conducted daily cold calls to business owners for identifying marketing needs and introducing agency services. Successfully qualified leads and arranged discovery calls for senior sales executives, consistently achieving monthly targets. Managed lead lists in the CRM to ensure accurate records and timely follow-ups. Utilized persuasive techniques to navigate common gatekeepers and overcome sales objections, converting initial interest into booked appointments.Customer Service Representative
Foundever · 2022 — 2023Handled a high volume of inbound customer support inquiries while efficiently resolving billing and technical issues. Identified opportunities for cross-selling and upselling add-on services during customer interactions. Maintained high quality assurance and customer satisfaction scores by providing clear and effective support. Adhered to strict data privacy guidelines and security protocols to protect sensitive customer information.
Skills & Expertise
Education
- Senior High SchoolRizal National Highschool · 2020 — 2022
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