Patricia M.
Mid-Level Healthcare Virtual Assistant
Open to offersNew to PlatformAbout
Patricia M. is a dedicated and highly organized Registered Nurse with dual licensure in both the Philippines (PHRN) and the United States (USRN). Transitioning into remote Healthcare Virtual Assistant (HVA) and BPO roles, she brings extensive clinical experience from high-pressure ER and ICU settings to provide exceptional administrative support and empathetic client communication. Patricia's expertise includes managing electronic records, coordinating multi-department workflows, and resolving complex inquiries with speed and precision. An alumna of Olivarez College Tagaytay, where she earned her Bachelor of Science in Nursing, she excels in cross-functional collaboration, having coordinated with doctors and administrative staff to facilitate seamless patient care transitions. Known for her proficiency in Electronic Medical Records (EMR) navigation, Patricia is also skilled in data privacy and confidentiality, ensuring secure handling of sensitive medical information. Her technical capabilities extend to the Microsoft Office Suite and Google Workspace, supporting her role in administrative support, data entry, and digital filing.
Experience
Clinical Documentation & Coordination Specialist (Staff Nurse)
Tagaytay Medical Center · 2023 — PresentMaintained, updated, and audited complex patient charts and electronic records, ensuring adherence to healthcare documentation standards. Acted as the central coordinator to manage incoming cases, efficiently delegating tasks and streamlining multi-department schedules. Communicated compassionately and professionally with patients and families during high-stress situations, addressing inquiries and resolving concerns. Collaborated with doctors, administrative staff, and external health units to facilitate seamless transfers and discharge processes.
Skills & Expertise
Education
- Bachelor of Science in NursingOlivarez College Tagaytay · 2019 — 2023