Patricia R.
Mid-Level Visa Application Quality Assessor
Open to offersNew to PlatformAbout
Patricia M. is an experienced quality assurance and administrative support professional based in Pretoria, South Africa, with over five years in customer service, call centre operations, and application processing. Her recent role as a Quality Assessor at VFS Global had her assessing and quality-checking visa applications, ensuring compliance, and providing feedback to applicants. Previously, she managed inbound and outbound queries as a call centre agent for VFS Global and Direct Channel Holdings, specifically handling visa and permit applications and collections. Patricia also provided customer service support at Vodacom and on the Vodafone account at Webhelp, where she resolved technical enquiries and maintained high service standards. Her expertise includes data capturing, document verification, and handling client correspondence within the international travel and telecommunications sectors.
Experience
Quality Assessor
VFS Global · 2022 — PresentConduct quality assessments on visa applications prior to submission for processing. Support applicants with necessary corrections while ensuring adherence to requirements. Manage email queries and deliver precise feedback to clients. Oversee the timely and accurate processing of applications.Call Centre Agent
VFS Global · 2018 — 2020Responded to inbound and outbound calls regarding visa applications and collection processes. Provided applicants with guidance on procedural steps and requirements. Contributed to desk operations while accurately documenting call information.Customer Service Advisor
Vodacom · 2017 — 2018Addressed customer inquiries related to Vodacom products and services. Delivered efficient inbound call support with an emphasis on enhancing customer satisfaction.Customer Service Advisor
Webhelp – Vodafone Account · 2015 — 2016Managed both inbound and outbound customer inquiries concerning Vodafone services. Maintained high call resolution rates and upheld service quality standards.VFS Call Centre Agent
Direct Channel Holdings · 2014 — 2015Provided assistance with escalations and acted in support of the team leader during their absence. Handled inbound calls related to permits applications and approvals. Helped customers with the collection of permits and necessary documentation.
Skills & Expertise
Education
- MatricNansindlela Senior Secondary School · — — 2008
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