Patricia S.
Senior Customer Success Manager
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Patricia R., a seasoned Customer Success Senior Manager at Oracle Corporation in São Paulo, has cultivated over 37 years of expertise in the Information Technology sector, including a decade of international experience across Latin America, the United States, and Europe. Her extensive knowledge spans Generative AI Cloud Products, outsourcing, consulting, and both pre- and post-sales support. At Oracle, Patricia drives customer loyalty across diverse industries such as Retail, Healthcare, Financial Services, and Communications by ensuring measurable value from products. Her leadership extends to Cast Informática and Bematech, where she directed software delivery, managed a significant workforce, and implemented cutting-edge software development standards, including CMMI. With a solid academic background from the Haas School of Business and engineering credentials, Patricia has also significantly raised revenues in offshore business at Atos Origin by tripling them within a year. Her multilingual capabilities in Portuguese, English, and Spanish further enhance her ability to bridge cross-cultural communications effectively in global markets.
Experience
Customer Success Senior Manager
Oracle Corporation · 2011 — 2025Promote customer loyalty and ensure satisfaction while helping customers realize measurable value from products. Align with global strategy to position solutions effectively and identify customer benefits. Serve as a liaison with business units across various industries including Retail, Healthcare, and Financial Services, managing interactions both pre-sale and post-sale. Foster positive customer relations and coordinate internal functions to address requests efficiently.Delivery Director
Cast Informática S/A. · 2009 — 2010Oversee the delivery operations from both Brazilian and Offshore perspectives, ensuring excellence in software project development and application management. Manage external high-tech partner relationships and provide technical assessments for decision-making. Liaise with internal business units and customers, ensuring alignment with current market service offerings.Software Delivery Director
Bematech S/A. · 2008 — 2009Lead the delivery area for Retail Enterprise Software, managing consulting services, software development, and service desk functions. Ensure adherence to CMMI methodology and PMI concepts while overseeing 188 direct reports.Offshore Business Unit Director
Atos Origin Brasil Ltda. · 2006 — 2008Supervise offshore and managed services projects post-sale, including infrastructure and application support. Facilitate resource allocation for international and local projects, while managing project managers for large and global accounts.Software Factory Director
Atos Origin Brasil Ltda. · 2005 — 2006Manage all offshore and outsourcing projects, focusing on sales and delivery, including managed services and application management. Work with various countries to offer Offshore portfolio and ensure project management success, utilizing CMMI and PMI methodologies.Software Factory Senior Manager - Global Services
IBM Brasil Ltda. · 2002 — 2005Support sales teams on large deals by providing sales methodology guidance and developing opportunity pipelines. Manage the allocation of resources for local and international projects. Oversee project managers and results for significant accounts within the Healthcare, Finance, and Telco industries.Director, Sales/Product Marketing
Siebel Systems, Inc. · 2000 — 2002Assist the sales organization in developing opportunities and closing deals, leveraging knowledge of industry specifics across Healthcare, Telco, and Finance. Provide business case and ROI analyses, ensuring customer satisfaction and supporting market segment initiatives.Director of Functional Architecture - CRM Product Strategy
Oracle Corporation · 1996 — 2000Define and build key CRM business flows across verticals, prioritizing market requirements and collaborating with major customers for functional insights. Track functional requirements and provide high-level design for Oracle Applications tailored to meet specific regional needs.Senior Development Localization Manager – ERP Applications
Oracle Corporation · 1992 — 1996Facilitate the localization of ERP applications by defining product functionalities and requirements. Train and support Brazilian Applications customers, focusing on functional specifications and design implementation.Project Leader
Secretaria de Planejamento e Gestão - Public Sector · 1992 — 1992Develop and implement governmental projects related to Manufacturing, Cost Management, and Budgeting using Oracle Tools, COBOL, and C Languages. Provide training and support to end-users.Business System Analyst
Sisco Sistemas e Computadores S.A. · 1990 — 1992Engage in project development related to Manufacturing and Financial Applications utilizing Oracle Tools, COBOL, and C Languages. Deliver training and support to clients.Development and Technical Support
SPA Sistemas Planejamento e Análise S.A. · 1989 — 1990Design and create Financial Applications while providing technical support to customers and development teams.Technical Support and Training Specialist
Gráfica e Editora Ibla Ltda. · 1987 — 1989Develop Financial Applications and deliver technical training and support for system users.Trainee
Dinâmica Computers Ltda. · 1987 — 1987Design and code COBOL programs for numerical analysis while supervising and tutoring high school students in computer science.
Skills & Expertise
Education
- Master of Business Administration with emphasis in international relationsUniversity of California at Berkeley · — — 1997
- M.S. in Computer Science EngineeringFaculdades Associadas de São Paulo · — — 1991
- Degree from Computer ScienceRodrigues Alves High School · — — 1987
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