Patrick
Senior IT Support Engineer
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Patrick G. is a skilled IT Support Engineer with over five years of experience providing Tier 1 and Tier 2 technical support in both enterprise and international settings, including significant work in Kuwait. His expertise includes supporting over 200 users, and troubleshooting issues related to hardware, software, and networks, with a demonstrated proficiency in managing enterprise systems such as Active Directory and Microsoft 365. Patrick is Cisco-certified, underscoring his strong capabilities in networking and cybersecurity. In his role at Kuwait Resources House, he efficiently resolved technical difficulties and managed user accounts and access control, contributing to reduced system downtime and improved service availability. He has notably improved system efficiency by 30% through the implementation of Cisco-based networking solutions. With a solid educational background in Information Communication Technology, Patrick has developed robust skills in network troubleshooting, IT asset management, and maintaining high standards of technical documentation, ensuring long-term operational efficiency.
Experience
Service Desk Technician
Kuwait Resources House · 2025 — 2026Provided Tier 1 and Tier 2 IT support to over 200 users within US installations in Kuwait. Addressed hardware and software challenges related to Windows systems, Microsoft 365, and enterprise applications. Managed user accounts, permissions, and access control through Active Directory and Microsoft 365. Identified and resolved network connectivity problems, including VPN and Wi-Fi issues. Executed system imaging, OS deployment, and software setups via SCCM/MDT tools. Ensured accurate tracking and lifecycle management for IT assets. Documented solutions and added to the knowledge base to enhance first-call resolution rates.ICT Support Technician & Logistics Operations
Manases Contractors Limited · 2019 — 2024Delivered first-line and second-line IT support for desktops, laptops, printers, and mobile devices. Managed the installation, configuration, and maintenance of operating systems, applications, and security updates. Oversaw system performance monitoring and conducted preventive maintenance to minimize downtime. Assisted in troubleshooting network issues, including IP configuration and Wi-Fi connectivity. Handled user access and system permissions using IT administration tools. Recorded IT and logistics inventory accurately to bolster operational efficiency. Coordinated logistics activities such as inventory management, dispatch scheduling, and supplier liaison.
Skills & Expertise
Education
- Diploma in Information Communication TechnologyEast African Institute of Certified Studies · 2023 — 2024
- Diploma in Information Communication TechnologyRift Valley National Polytechnic · 2018 — 2019
- Diploma in Information Communication TechnologyRift Valley National Polytechnic · 2017 — 2018
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