patrick J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Solomon P. is an experienced Customer Service Representative with a background in the travel, retail, and healthcare industries. Solomon provided front-line support at Sitel Cyberpod’s travel account, expertly handling itinerary management, ticket re-issuance, and complex refund processes according to airline policies and fare rules. Transitioning to the retail sector at Ibex, Solomon managed logistics issues such as shipment tracking, address correction, and resolution of delivery failures. Most recently at AGS Solution, Solomon specialized in healthcare billing and patient support, utilizing platforms like Epic and NextGen EHR to audit ledgers, reconcile discrepancies, and guide patients on insurance and payment queries. Demonstrating proficiency in email support, claims investigation, and revenue collection, Solomon consistently resolved high-volume case queues and executed strategic outbound campaigns to improve operational integrity.
Experience
Customer service representative
AGS Solution (Healthcare) · 2024 — 2025Expertly navigated Epic (Hyperspace) and NextGen EHR for auditing patient ledgers and reconciling billing discrepancies. Managed revenue collection using secure, PCI-compliant transactions and interpreted Explanation of Benefits (EOB) for patients. Conducted strategic outbound campaigns for bad address recovery and provided patient financial counseling via omnichannel communication.customer service representative
Ibex (Retail account) · 2023 — 2024Interacted with customers through written correspondence, focusing on issue resolution. Acted as the primary contact for lost and found inquiries, investigating cases and liaising with stakeholders to recover lost property. Managed high-volume email correspondence, responding professionally to various customer grievances and conducting case analyses to determine compensation eligibility.customer service representative
Sitel cyberpod (Travel account) · 2020 — 2021Handled email ticketing and itinerary management, focusing on the Global Distribution System (GDS), airline policies, and financial transactions. Managed complex itinerary modifications and facilitated new bookings while processing ancillary services. Oversaw financial processing related to refunds, ensuring adherence to fare conditions while maintaining accuracy.customer service representative
MCA Montessori School · 2019 — 2021Focused on logistics and order tracking by investigating shipment recovery and tracing delayed packages. Managed high-pressure situations related to address corrections and delivery resolutions. Conducted outbound calls regarding billing inquiries and participated in patient calling initiatives.
Skills & Expertise
Education
- Senior High SchoolMCA Montessori School · 2019 — 2021
- HighschoolPitogo High School · 2015 — 2019
- ElementaryFulbright sciend school
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