Patrick E.
Senior Data Analytics Data Analyst
Open to offersNew to PlatformAbout
Patrick E. is a seasoned Data Analyst / Customer Experience Analyst with more than 20 years of experience spanning operations management and advanced data analytics. Most recently at Multitude Global Services Corporation, Patrick led the collection, processing, and automation of Salesforce data into Power BI, enabling efficient business intelligence and data-driven reporting. His responsibilities included collaborating with cross-functional teams to develop customized dashboards and detailed Salesforce reports, as well as integrating AI for analyzing customer pain points. Patrick’s background covers senior leadership roles at Tech Mahindra, 411 BPO, OutBounders.com, Conduent, and Teletech Company, primarily within the business process outsourcing sector. His hands-on expertise with ETL (Extract/Transform/Load), data processing, database and workflow automation, and business intelligence consistently supported strategic objectives and operational performance across these organizations.
Experience
Data Analyst
Multitude Global Services Corporation · 2022 — PresentOversees collection, processing, and workflow automation of Salesforce data within Power BI for reporting and analytics. Works cross-functionally to create dashboards and Salesforce reports, and explores AI integration for analyzing customer pain points and introducing scalable, data-driven business solutions.Senior Team Lead / Group Leader
Tech Mahindra · 2021 — 2022Handles Salesforce data management and automation into Power BI to support reporting and analytics. Coordinates with various teams to customize dashboards and Salesforce reports, while participating in efforts to incorporate AI for evaluating customer pain points and automation enhancements.Group Leader
Tech Mahindra · 2020 — 2021Directs activities related to the extraction, transformation, and automation of Salesforce data in Power BI, enabling efficient analytics. Partners with teams on tailored dashboard development and integrates AI initiatives to examine customer issues and automate data-driven processes.Data Analyst and Trainer
411 BPO · 2019 — 2020Manages processes for collecting and automating Salesforce data into Power BI, ensuring effective reporting. Engages in collaboration for the development of dashboard solutions and participates in the implementation of AI to analyze customer pain points and support automation efforts.Supervisor
OutBounders.com · 2018 — 2019Leads the automation and processing of Salesforce data into Power BI systems to provide ongoing analytics. Involves teams in designing dashboards and Salesforce reports and supports the integration of AI tools for evaluating customer needs and advancing automation.Operations Manager
Conduent · 2016 — 2017Supervises Salesforce data collection and workflow automation within Power BI to streamline analytics and reporting. Collaborates with different departments for dashboard customization and initiates AI-driven approaches for customer pain point analysis and enhanced automation.Supervisor
Conduent · 2016 — 2016Coordinates the management and automation of Salesforce data into Power BI, focusing on reporting and analytics needs. Works with team members on developing dashboards and applying AI methods to identify customer issues and integrate automated solutions.Team Leader & CSR
Teletech Company · 2007 — 2016Administers collection, processing, and automation procedures for Salesforce data in Power BI as part of regular analytics activities. Supports cross-functional dashboard and report development, and contributes to projects involving AI for examining customer pain points and scaling automation.
Skills & Expertise
Education
- Associate in computer engineering – Major in CISCOUniversity in Cebu · 2006 — 2007
- Computer EngineeringCebu Institute of Technology · 1999 — 2005
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