Patrick Q.

Patrick Q. is an adaptable and results-driven professional with a diverse background in customer service, appointment setting, and administrative support. With a Bachelor of Science in Mechanical Engineering from Adamson University, he possesses a strong technical foundation, although his career has focused on streamlining client interactions and optimizing business processes. Patrick has substantial experience managing client communications and optimizing schedules, skills honed during his tenure as an Appointment Setter at ProSculpt Face and Body Medical Spa. Here, he effectively managed CRM systems and ensured smooth client flow in collaboration with the marketing and operations teams. In his role as a Customer Service Representative at SupportNinja Inc. and Alorica, he delivered exceptional support across various channels, consistently achieving top performance metrics and recognition as a top-performing agent. Equipped with CRM tools, MS Office, and Google Workspace, Patrick excels in improving service efficiency and maintaining high customer satisfaction. Fluent in both English and Filipino, he seamlessly manages communication and support tasks, contributing significantly to organizational productivity.