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Patrick O. — Mid-Level Customer Support Specialist from Nigeria

Patrick O.

Mid-Level Customer Support Specialist

Nigeria 2-3 years
Open to offersNew to Platform
Languages
English
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About

Patrick F. is a seasoned Customer Support Specialist with over three years of experience in customer service roles across laboratory, logistics, and technology sectors in Nigeria. At Osten Laboratory Limited, Patrick managed document control systems and provided multi-channel support, logging and tracking issues to ensure prompt resolution. While at SwiftMove Logistics Ltd, Patrick handled high-volume parcel delivery inquiries, resolved delivery-related issues, and coordinated with dispatch and warehouse teams. Earlier at Christo Tech Services Ltd, he delivered phone and email support, documented and tracked complaints, and maintained comprehensive customer records. Patrick leverages CRM systems, complaint resolution, and documentation to drive customer satisfaction, supported by IT and cloud certifications and proficiency in Microsoft Office and Google Workspace.

Experience

  • Document Control & Customer Support Representative

    Osten Laboratory Limited · 2025 — Present
    Oversaw document control systems to maintain precise and accessible records, delivered customer and internal assistance through phone, email, and digital channels, and handled logging and tracking of customer issues for timely resolution. Collaborated with team members to streamline workflow and enhance service delivery.

  • Support Representative

    SwiftMove Logistics Ltd · 2022 — 2023
    Proactively communicated with customers to confirm parcel delivery and address satisfaction, provided support through calls, email, chat, and WhatsApp, and handled complaints and delivery issues. Coordinated with dispatch and warehouse teams to resolve customer concerns.

  • Customer Support Representative

    Christo Tech Services Ltd · 2018 — 2020
    Delivered customer assistance via phone and email, addressed inquiries and complaints in a timely and professional manner, and kept detailed documentation of issues and their resolution status. Managed customer records and compiled feedback reports.

Skills & Expertise

Document PreparationCustomer SupportData Entry SpecialistCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor’s Degree, Industrial Chemistry
    Ambrose Alli University · 2020 — 2024

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