Patrick J.
Mid-Level Financial Customer Service Representative
Open to offersNew to PlatformAbout
Patrick J. is an experienced Customer Service Representative with nearly 8 years in the financial services domain. He has honed his skills in managing financial accounts and addressing customer billing issues. His career includes positions at Cognizant, Citi, and Convergys, where he developed expertise in areas such as credit card collections, directory assistance, and customer support for computer program sales. At Cognizant, he further diversified his skills by assisting with stock trading inquiries, developing reports on social media complaints, and order tracking in supply chains. Patrick’s commitment to enhancing company reputation and trust aligns with the best practices in customer relations. His educational background includes coursework in Midwifery at Partido College and studies in AB English at Ateneo de Naga University.
Experience
CSR
COGNIZANT · 2019 — 2021Assisted customers with purchasing and selling stocks and shares. Created reports on subscriber complaints concerning pictures and videos on Twitter. Supported clients in acquiring specific computer programs for their businesses, while managing communication regarding updates. Tracked customer orders from farms to markets.COLLECTIONS AGENT
CITI · 2017 — 2018Provided assistance to customers with their credit card payments, offered additional cards, and updated customer profiles.COLLECTIONS AGENT
CONVERGYS · 2013 — 2014Handled collections processes for credit card accounts.CSR / Directory Assistant
i-TOUCH POINT · 2003 — 2007Managed directory assistance by providing callers with addresses and phone numbers. Aided customers in making appointments for SEARS Portrait Studio. Supported the recruitment team by assisting applicants throughout the screening, examination, and initial interview process.
Skills & Expertise
Education
- AB EnglishAteneo de Naga University · 2002 — 2003
- MidwiferyPartido College · 2000 — 2002
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