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Patrick J. — Senior Customer Support Specialist from Philippines

Patrick J.

Senior Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Patrick Q. is a seasoned Customer Support Specialist with seven years of expertise in delivering exceptional customer service across eCommerce platforms. Currently serving at PartnerHero x Crescendo and Lovepop, he has maintained a 95% service level and a perfect 5.0 CSAT rating, significantly boosting overall team satisfaction by 20%. Patrick excels in efficient handling of high-volume customer inquiries via email, phone, and social channels, consistently surpassing productivity targets by managing daily workloads that exceed 100% of the norm. He adeptly manages order verification and fraud prevention, ensuring adherence to company policies. His tech proficiency includes CRM systems like Salesforce and Zendesk, and he leverages AI tools such as ChatGPT to optimize workflows. His extensive experience with platforms like Shopify facilitates seamless order management and customer issue resolution in dynamic eCommerce settings. Patrick holds a Bachelor of Science in Marine Engineering from the NYK-TDG Maritime Academy.

Experience

  • Customer Support Specialist

    PartnerHero x Crescendo · 2024 — Present
    Managed high-volume email and phone support while maintaining a 95% service level and 5.0 CSAT across several months. Ensured timely order processing and issue resolution for B2B and wholesale accounts, while monitoring social media accounts to enhance customer engagement and response times.

  • Customer Support Specialist

    Bluecrates
    Handled inbound customer phone calls and email inquiries, ensuring timely responses while addressing escalated concerns effectively. Consistently exceeded productivity targets by managing high volumes of customer interactions.

  • Owner

    Company not specified
    Provided real-time support to restaurant owners and customers, documenting interactions clearly in Salesforce for continuity. Managed multiple simultaneous conversations, prioritizing tasks to resolve issues efficiently.

  • Customer Support Specialist

    32 Degrees
    Delivered customer service through email and phone support, managing high-volume interactions effectively. Improved customer engagement by handling inquiries via social media and collaborating with cross-functional teams to resolve order and shipping concerns.