Patrik B.

Identified issues within client networks and delivered swift, dependable solutions. Offered daily technical support for internal staff regarding network and security matters. Managed requests through the Service Now ticketing system based on urgency. Handled Cisco network device configurations for routing and switching administration. Set up and configured various routing protocols, including RIP, OSPF, IGRP, and EIGRP. Configured Cisco Catalyst 3850 access layer switches within the MDF and IDF. Handled the configuration of Palo Alto firewalls across PA-200, PA-800, and PA-3200 Series. Deployed and configured Palo Alto Firewalls in alignment with specified guidelines. Established interfaces in vwire mode, tap mode, L2, L3, and HA mode. Developed security policies to regulate traffic to particular zones based on address and protocol parameters. Conducted upgrades for PAN OS on Palo Alto Firewalls and Panorama management. Configured Global Protect VPN to facilitate remote worker connectivity to the corporate network. Established security profiles for anti-spyware, antivirus, URL filtering, data filtering, file blocking, vulnerability protection, and Wildfire.

Provided hardware and software desktop support on Windows PCs, Unix, and Linux platforms. Responsible for setting up local and network printers along with multi-function devices and other peripherals. Assisted in creating new user accounts and managing read/write permissions in Active Directory Domain. Implemented virus protection updates to safeguard against external threats. Diagnosed software and hardware issues utilizing remote desktop tools. Installed and configured operating systems, device drivers, applications, and peripherals. Offered support for remote users using VPN when outside the office. Engaged with local business leaders to assess and fulfill their IT requirements. Participated in an on-call rotation for IT support issues impacting business operations. Assisted users with iOS configuration, guiding them through the setup process and device personalization.

Served as a technical support resource for data transmission over a wide area network. Collaborated with cross-functional teams on IT project initiatives. Worked with fellow IT support teams to coordinate the resolution of service requests. Maintained a team-oriented, adaptable mindset while remaining open to learning. Fulfilled additional responsibilities as assigned by the technical manager.