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Patrizia L. — Mid-Level Customer Service Representative from Philippines

Patrizia L.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Patrizia L. is an experienced professional with a background in customer service, dental assistance, and entrepreneurship in the transportation industry. She is a former customer service representative who worked with Amazon in-house and Teleperformance from 2019 to 2022, where she expertly handled accounts such as Sprint and Koozie, prepared detailed reports, organized essential services, and maintained customer satisfaction. Transitioning from customer service, she served as a dental assistant at Prioriteeth Dental Clinic between 2022 and 2024, aiding both patients and dentists to ensure high satisfaction levels. Most recently, Patrizia ventured into the transport industry with YSM & TRIZ Servizi Di Transport, where she manages van rentals and tour operations, setting appointments, coordinating with clients, and organizing events. Her proven skills in critical thinking, effective communication, and managing heavy load tasks under pressure underscore her diverse professional journey. Her education includes time at St. Francis Institute and Centro Escolar University-Manila.

Experience

  • Dental Assistant

    Prioriteeth Dental Clinic · 2022 — 2024
    Assisted patients and supported dentists in providing care to facilitate patient satisfaction.
  • Customer Service Representative

    Amazon in-house · 2019 — 2021
    Managed Sprint and Koozie accounts while handling customer service inquiries. Prepared detailed reports and organized essential services to maintain customer satisfaction.
  • Customer Service Representative

    Teleperformance · 2019 — 2021
    Provided shipping and delivery support, maintaining a positive work ethic while enhancing operational efficiency and customer satisfaction. Managed administrative tasks with accuracy and set appointments.
  • Owner

    YSM & TRIZ Servizi Di Transport
    Organized travel and tours, communicated with diverse guests, and scheduled appointments, including coordinating doctors' events.

Skills & Expertise

Education

  • Undergraduate
    Centro Escolar University - Manila
  • High school
    St. Francis Institute Learning and Business
  • High school
    University of Perpetual help system DALTA

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