Patty L.

Patty Lou P. is a seasoned professional with extensive experience in operations management within the BPO industry. Currently serving as a Group Manager for the Processing & Support Group at Learneo: Course Hero through EMAPTA Philippines Inc, she has been instrumental in overseeing operational strategies since September 2020. Previously, Patty Lou held roles as a Senior Operations Manager and Doc Processing Operations Manager at the same organization, showcasing her capability in leading complex projects and enhancing process efficiency. Her tenure in the industry has also seen her excel as a Team Manager for UA Live Chat at Intercontinental Hotels Group and as an Operations Supervisor with Comcast Beltway at The Results Philippines Inc. Her formidable expertise is underscored by her proficiency in project management, process improvement, and performance management, having worked on quality assurance initiatives and coordinated cross-departmental teams to elevate client satisfaction. Patty Lou's commitment to professional growth is demonstrated by her participation in numerous leadership and tactical training sessions.