Paul A.
Mid-Level Social Media Marketing Specialist
Open to offersNew to PlatformAbout
Paula V. is a seasoned Social Media Marketing Specialist and Customer Service Representative with over five years of experience leading social media campaigns and managing customer interactions. Her expertise encompasses developing engaging content, analyzing campaign performance, and implementing best practices in social media marketing to boost brand awareness and engagement for various organizations. As a Collection Supervisor from 2017 to 2023, Paula V. oversaw daily operations in the finance sector, setting collection strategies, monitoring KPI performance, guiding teams, and ensuring timely recovery of debts. Most recently, she served as a customer service representative for Amazon's retail division, acting as the first point of contact through multiple communication channels to resolve customer issues. Paula V. holds a BSED from Kolehiyo ng Lungsod ng Lipa.
Experience
Customer Service
Amazon · 2025 — 2026Acts as the first point of contact for customers, addressing inquiries via phone, chat, and email. Focuses on preventing and resolving customer issues while working remotely.Collection Supervisor
null · 2017 — 2023Oversees daily operations of a collections team, focusing on timely debt recovery and minimizing credit risks. Develops collection strategies, tracks performance metrics, trains agents, and addresses complex delinquent or disputed accounts.
Skills & Expertise
Education
- BSEDKolehiyo ng Lungsod ng Lipa · 2012 — 2016
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