PAUL J.
Junior Healthcare Application Developer
Open to offersNew to PlatformAbout
Paul J. is a skilled Customer Service Representative with a diverse background spanning multiple industries, including healthcare, technology, and automotive sectors. With extensive experience at companies such as Cognizant, Asurion, Concentrix, iQor, and Alorica, Paul has honed his expertise in handling customer inquiries efficiently and meeting performance metrics like CSAT and AHT. His role at Cognizant involved developing and maintaining healthcare applications, where he demonstrated proficiency in Java, .NET, and SQL while ensuring compliance with HIPAA standards. At Asurion, he excelled in sales, consistently surpassing monthly quotas by assisting customers with mobile devices and protection plans. In previous positions at General Motors and UnitedHealthcare-related services, Paul effectively resolved technical issues and ensured customer satisfaction by troubleshooting systems like OnStar and adhering to confidentiality protocols. His educational background includes a Bachelor’s degree from Saint Paul College of Technology, underscoring his foundation in technical troubleshooting and healthcare data management.
Experience
Customer Service Representative
COGNIZANT · 2026 — 2026Developed, tested, and maintained healthcare-related applications and systems, focusing on performance, reliability, and scalability. Engaged with modules concerning patient data, claims processing, billing systems, and electronic health records (EHR). Collaborated with business analysts, QA testers, and healthcare specialists to meet system requirements. Wrote clean and efficient code using programming languages such as Java, .NET, or SQL. Performed debugging and troubleshooting to uphold system stability while ensuring compliance with healthcare standards and data privacy regulations such as HIPAA.Sales Representative
Asurion · 2025 — 2025Provided assistance to customers regarding mobile devices, electronics, and protection plans, ensuring understanding of product features and benefits. Promoted Asurion services, including device protection and technical support subscriptions. Managed inbound and outbound calls, identifying customer needs and suggesting suitable solutions. Conducted basic troubleshooting for various tech devices while documenting customer interactions accurately in CRM systems.Customer Service Representative
CONCENTRIX MAKATI · 2024 — 2025Handled inbound inquiries from customers about General Motors vehicles, services, and accounts. Supported customers with issues related to vehicle features, warranty coverage, roadside assistance, and dealership coordination. Provided assistance for brands under GM such as Chevrolet, GMC, Cadillac, and Buick while troubleshooting basic technical issues like infotainment systems and OnStar services.Customer Service Representative
IQOR - STA. ROSA · 2023 — 2023Promoted to Senior Agent due to consistent performance. Managed complex and escalated customer cases relating to rebates, device trades, and account discrepancies. Mentored newer agents by sharing best practices and clarifications, while responsibly maintaining account accuracy to support customer satisfaction.Customer Service Representative
ALORICA - LIPA · 2022 — 2023Assisted customers with issues concerning payments, past-due balances, disputes, credit limit requests, and lost or stolen cards. Balanced empathy with company policy in resolving sensitive financial concerns while consistently meeting call handling, quality, and compliance metrics. Streamlined account management processes to enhance service efficiency.Customer Service Representative
Teletech Lipa · 2021 — 2022Managed inbound calls from UnitedHealthcare members regarding insurance coverage, benefits, and claims. Assisted customers with plan details such as eligibility, billing, and prescriptions while documenting interactions in multiple systems. Resolved concerns efficiently while adhering to compliance standards and maintaining high levels of customer satisfaction.
Skills & Expertise
Education
- BachelorSaint Paul College of Technology Paniqui Tarlac City · — — 2014
- High SchoolTagumbao High School Gerona Tarlac City · — — 2010
- ElementaryGerona North Central Gerona Tarlac City · — — 2006
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