Paul J.
Senior DevOps Engineer
Open to offersNew to PlatformAbout
Paul Joshua E. A. is a seasoned Technical Support and DevOps Engineer with over a decade of experience in IT infrastructure, cloud systems, and application support within global and enterprise settings. He possesses strong expertise in system administration, automation, and project management to enhance operational efficiency and system stability. Currently an L2 Technical Support Engineer at Loke Global, Paul handles escalated support tickets and conducts root cause analysis. In his previous role as an IT Lead/DevOps Project Manager at Ezryder Transport Inc., Paul oversaw IT operations and spearheaded DevOps processes while managing cross-functional teams. He has a proven track record in improving infrastructure reliability and deploying automation, with a focus on tools like Docker and Kubernetes. Paul’s technical proficiencies also include cloud infrastructure management with platforms like AWS, Google Cloud, Digital Ocean, and extensive web development experience.
Experience
Application Support Specialist
Straive · 2024 — 2025Provided technical and functional support for enterprise applications, managing configuration changes and monitoring performance. Addressed issues reported by users and coordinated with developers and IT teams for escalations and feature rollouts. Created documentation, including troubleshooting guides and FAQs.IT Lead / DevOps Project Manager
Ezryder Transport Inc. / Ezcare Nursing Agency · 2023 — 2024Directed IT operations, infrastructure management, and DevOps processes. Ensured timely delivery of technical projects by supervising cross-functional teams and handling risk management, workflow prioritization, and process optimization. Implemented security measures and refined project management frameworks.DevOps Engineer
Verizon Communications – via Accenture Philippines · 2021 — 2023Enhanced infrastructure reliability, scalability, and automation efficiency. Collaborated with engineers and project managers to meet deployment milestones. Provided mentorship to team members and set up continuous integration pipelines while developing infrastructure enhancements to support business objectives.Network & Technical Support Head
Mediacast Digital Group · 2020 — 2021Led a team of IT support specialists in managing enterprise-level networks. Established proactive monitoring and preventive maintenance strategies to ensure operational uptime. Oversaw training sessions and performance reviews for team members.IT Administrator
LiteXpress · 2019 — 2020Managed IT systems, networks, and CCTV infrastructure, overseeing procurement and asset tracking. Handled hardware and software troubleshooting and administered Helpdesk support.Web Developer
Vibal Group Inc. · 2018 — 2019Designed and developed responsive websites and digital learning materials utilizing HTML, CSS, JavaScript, Bootstrap, and jQuery for engaging UI/UX design.CNC Machine Operator & Programmer
Sunland Building Solutions Inc. · 2016 — 2018Programmed and operated CNC machinery according to blueprints and client specifications, ensuring precision manufacturing and compliance with quality standards.IT Support Specialist
EzM Medical Care Clinic and Laboratory · 2013 — 2016Provided IT support for daily operations, focusing on hardware and hospital equipment maintenance. Managed procurement, network setup, and established preventive maintenance schedules.L2 Technical Support Engineer
Loke GlobalManaged escalated L1 support tickets concerning software, network, and application issues. Conducted system monitoring and performance optimization, performing root cause analysis as required. Worked collaboratively with L3 engineers and development teams to address high-impact incidents. Applied fixes, patches, and configuration changes within production environments and mentored L1 engineers while documenting procedural knowledge.
Skills & Expertise
Education
- Diploma in Computer Science (Programming and Design)ACLC AMA Computer Learning Center · — — 2013