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Paul F. — Mid-Level Customer Support Specialist from Philippines

Paul F.

Mid-Level Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Paul R. is an experienced Chat Associate - Tier III with a history of providing exemplary customer support. In his most recent role at TTEC Phils (Rula Mental Health) from December 2024 to May 2026, he expertly assisted patients with account-related technical issues, managing appointments, and verifying healthcare benefits. Previously, as a Customer Support Advisor at Entain - Manila (BET MGM) from July 2023 to November 2024, he provided proficient support in resolving billing and payment concerns and responded to casino gaming-related inquiries. His tenure at Teleperformance Philippines as a Customer Support Representative involved detailed work with healthcare insurance clients, including processing ID card orders and managing billing disputes. Adept in Data Analysis and proficient with Web Applications, Paul excels in understanding and addressing customer concerns, leveraging his strong communication skills gained from both English and Tagalog fluency.

Experience

  • Chat Associate III

    TTEC Phil. (Rula Mental Health) · 2024 — 2026
    Provided assistance to patients with account-related technical difficulties, managed appointments with therapists and psychiatrists, offered explanations of healthcare benefits, and verified patient benefits and coverage, handling escalations and urgent matters with professionalism.

  • Customer Support Advisor

    Entain - Manila (BET MGM) · 2023 — 2024
    Supported players by addressing account-specific technical issues, resolving billing and payment inquiries, assisting with withdrawals and deposits, managing account disputes, and responding to customer inquiries related to sports betting and casino gaming.

  • Customer Support Representative

    Teleperformance Philippines · 2022 — 2023
    Helped patients with account-related inquiries, facilitated the processing of ID card orders and requests, updated and verified personal data, coordinated primary care provider changes, resolved billing issues, processed refunds, managed account registration, and handled account termination requests.

Skills & Expertise

Chatter (only fans or similar)Chat SupportHealthcareInformation Security AnalystCustomer ServiceCustomer Service Representative

Education

  • Undergraduate in Information Technology
    IMUS COMPUTER COLLEGE · — — 2015

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