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Paul J. — Dispatch | Logistics Coordinator | Scheduler from Philippines

Paul J.

Dispatch | Logistics Coordinator | Scheduler

Philippines 6+ years
Actively lookingNew to Platform
Languages
English
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About

Paul J. is a seasoned Dispatch & Logistics Coordinator with over five years of experience in managing high-volume operations across various sectors, including NEMT, logistics, moving, and high-value delivery services. His career has been marked by strategic dispatch operations at companies like READY-SET.CO, LLC, and Freedom Shuttle Inc., where he honed his skills in scheduling, route optimization, and real-time coordination. Paul effectively utilized tools like SmartMoving, Ecolane, and HubSpot to automate operations and improve efficiency. He has been instrumental in executing precise client service and coordinating with drivers via platforms like RingCentral and Slack. Known for his capability in handling last-minute changes and ensuring on-time performance, Paul is highly detail-oriented and adept at maintaining accurate records and enforcing dispatch protocols in fast-paced environments.

Experience

  • Dispatcher | Scheduler | NEMT

    Freedom Shuttle Inc. · 2024 — 2026
    Coordinated daily NEMT trips, assigned drivers, and optimized routes for efficient service. Managed real-time operations, addressing delays, cancellations, and urgent trip requests. Served as the main point of contact for communication between drivers, facilities, and patients to ensure smooth service delivery. Verified trip details, monitored ongoing trips, and maintained accurate dispatch records.

  • Dispatcher | Estimator | Customer Service

    BUDGET MOVERS LLC · 2022 — 2024
    Oversaw daily dispatch operations for premium moving and logistics services. Utilized SmartMoving & Service Titan for scheduling, routing, and managing high-value client requests. Created detailed estimates while ensuring documentation for schedules, vehicles, and client requirements was accurate. Acted as the first point of contact for escalations, leading dispatch operations and customer service for time-sensitive deliveries. Collaborated with drivers in real time through RingCentral and Slack, ensuring precise client service.

  • Food & Flower Dispatch

    READY-SET.CO, LLC · 2019 — 2021
    Led dispatch and customer service efforts for time-sensitive, high-value deliveries. Managed operations utilizing tools like FTD CRM, Ecolane, HubSpot, and Zapier for order automation and monitoring. Coordinated with a team of dispatchers to ensure compliance and accuracy in fast-paced scheduling environments.