PAUL M.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Paul E. is a seasoned General Virtual Assistant and Customer Service Specialist based in Taguig City, Philippines, bringing a robust background in customer service, back-office insurance support, and sales. He has adeptly handled roles such as a cold-caller and personal assistant at Ethan Starkey's Independent Insurance Agency, where he utilized his skills in CRM platforms like GoHighLevel (GHL) to streamline operations and enhance customer engagement. As a freelance mark-up estimator for Ken's Gutter Cleaning Services, Paul demonstrated proficiency in preparing cost estimates, leveraging his expertise in Google Workspace tools to ensure accuracy and compliance. Additionally, he has contributed his skills in social media management, creating engaging content during peak seasons to boost marketing efforts. Throughout his career, Paul has consistently showcased his capability in multitasking and effective communication, making a significant impact in various professional environments.
Experience
Cold-Caller / Personal Assistant
Ethan Starkey's Independent Insurance Agency · 2025 — 2026Performed cold calls to potential leads, introduced insurance offerings, and arranged follow-up meetings. Provided support with administrative tasks such as email management, data entry, and appointment organization. Maintained CRM data in GoHighLevel (GHL) for accurate client records and efficient workflow. Updated client-facing websites and landing pages to enhance lead capture and brand visibility. Assisted in automating GHL to improve follow-ups, appointment reminders, and customer interactions. Worked directly with the agency owner to assist with scheduling and daily operations.Mark-Up Estimator
Ken's Gutter Cleaning Services · 2025 — 2025Evaluated client requests and property specifics to generate precise cost estimates for gutter services. Assessed property dimensions via maps and satellite images to determine service scope requirements. Analyzed job specifics such as roof pitch and debris volume to relay labor and material needs. Engaged with clients, sales representatives, and contractors to refine project details as necessary. Ensured that all estimates adhered to company standards and regulatory requirements regarding waste disposal and safety.Social Media Editor
Freelance · 2024 — 2024Developed and scheduled social media content during high-demand periods to reinforce marketing efforts and promote events. Contributed creative suggestions for graphics, captions, and hashtags to enhance audience engagement. Assisted with designing posts, writing captions, and researching hashtags for optimal reach. Maintained a flexible schedule to provide support during peak times.Health Insurance Agent – Back Office
TGC Company · 2022 — 2024Delivered real-time customer support through live chat, addressing inquiries regarding health insurance policies, including coverage, eligibility, claims, and billing. Managed multiple chat sessions simultaneously while ensuring accuracy and customer satisfaction. Made outbound follow-up calls to facilitate application processes, obtain missing documentation, and aid in policy renewal. Assisted clients with technical difficulties on the online insurance platform, providing login and navigation support. Collaborated with internal teams to escalate and resolve complex customer issues promptly.Auto Warranty / Car Insurance Agent – Back Office
TGC Company · 2022 — 2024Executed high-volume outbound cold calls to promote car insurance products and generate leads. Delivered persuasive sales presentations detailing policy features, advantages, and pricing tailored to individual prospects. Assessed client needs through targeted questioning to provide suitable car insurance coverage options. Remained informed about updates in insurance regulations and competitor offerings to effectively position company services.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringMindanao State University · 2021 — 2024
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