PAUL F.
Junior Customer Service and Sales Specialist
Open to offersNew to PlatformAbout
Paul A. is an experienced professional with over three years in the BPO industry, specializing in customer service, sales, and technical account management. At iQor Talisay, Paul managed both inbound and outbound customer calls, supported retention efforts, and consistently met sales targets through targeted cold calling and upselling strategies. He efficiently handled service changes, equipment returns, and provided merchandising support, leveraging internal systems for client solutions. As a Virtual Assistant with Hitrate Solutions and Next Level IT, Paul excelled in appointment setting, lead generation, and performed accurate data entry using CRM tools. With a Bachelor’s in English Language, Paul demonstrates adaptability and administrative expertise in client communications and operations within BPO and virtual assistant environments.
Experience
Virtual Assistant/Appointment Setter/Cold Caller
Next Level IT · 2024 — 2025Executed outbound cold calls to potential clients for lead generation and qualification. Organized appointments and facilitated meetings between clients and account managers. Ensured precise data entry and maintained client records in CRM and internal systems. Contributed to market research to discover new business prospects and assist in the development of sales strategies. Handled email communications and offered administrative support to improve operational efficiency. Oversaw lead follow-ups to ensure timely engagement with clients and optimize conversion opportunities.Customer Service/Retention/Sales
iQor Talisay · 2021 — 2024Managed inbound and outbound calls, delivering assistance and solutions to customer inquiries. Engaged in cold calling and upselling to enhance sales performance. Addressed non-sales inquiries such as equipment returns and exchanges. Aided management with merchandising and customer flow. Reacted to customer requests regarding service modifications or cancellations. Employed active listening to identify customer needs and proposed appropriate solutions based on their feedback. Utilized internal systems to access customer details and educate them about self-service options and new products.
Skills & Expertise
Education
- Bachelor of Arts Major in English LanguageCentral Philippine State University · 2021 — Present
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