Paul M.
Junior Sales Development Representative
Open to offersNew to PlatformAbout
Paul Michael G., based in Antipolo, Rizal, Philippines, is an accomplished Executive & Admin Virtual Assistant, distinguished for his ability to streamline operations and manage executive communications effectively. Well-versed in client-ready tools like Google Workspace, Calendly, Zoom, Slack, and HubSpot, he excels in calendar management, CRM administration, and workflow support. His current role as a Sales Development Representative reveals his proficiency in using HubSpot and Calendly to schedule over ten qualified discovery calls monthly, manage more than 100 prospect records, and enhance opportunity conversion rates. As a TaskUs Team Leader, he directs the daily operations of a team of over 15 specialists and coordinates stakeholder communications, thereby maintaining compliance across set targets. Paul Michael's commitment to improving process efficiency is evident from his prior experience as a Subject Matter Expert, where he created process documents and conducted quality audits.
Experience
Sales Development Representative (Part-Time)
null · 2026 — PresentScheduled over 10 qualified discovery calls each month through HubSpot and Calendly to sustain pipeline activity and achieve sales targets. Managed more than 100 prospect records using HubSpot CRM, facilitating accurate pipeline reporting and efficient follow-up workflows. Qualified inbound leads via structured discovery conversations in HubSpot, enhancing opportunity conversion through timely engagement. Documented all prospect interactions using CRM workflows to increase visibility and collaboration among sales stakeholders.Team Leader (AI Account)
TASKUS · 2024 — PresentOversaw daily operations for a team of over 15 specialists utilizing Google Workspace and Slack, ensuring compliance with quality and productivity KPIs. Conducted weekly performance reviews based on Google Sheets dashboards to enhance accountability and operational transparency. Coordinated communications among stakeholders through Slack and Zoom to expedite issue resolution and foster cross-functional alignment. Organized workforce schedules and task allocations via Google Calendar to maintain workflow efficiency and continuity.Subject Matter Expert
null · 2022 — 2024Developed and maintained more than 25 process documents utilizing Google Docs to enhance knowledge accessibility and decrease onboarding time. Led onboarding and nesting sessions through Zoom, promoting readiness for new team members. Performed quality audits leveraging Google Sheets tracking tools to identify performance gaps and facilitate process improvements. Managed escalations and operational updates via Slack, improving response times for urgent issues.Content Moderator
null · 2022 — 2022Reviewed and evaluated over 100 content cases daily using internal review systems, ensuring compliance with platform standards. Recorded moderation outcomes in Google Sheets to enhance reporting accuracy and visibility of trends. Maintained thorough documentation in Google Workspace to guarantee audit readiness and consistency of processes. Effectively prioritized high-volume tasks while adhering to daily productivity benchmarks to uphold quality standards under deadlines.Customer Service Representative
CONCENTRIX · 2018 — 2021Handled more than 50 customer inquiries daily using CRM and support platforms, maintaining high levels of customer satisfaction. Documented customer interactions and updated account information in internal databases to ensure the accuracy of records and continuity of cases. Coordinated follow-ups and scheduled appointments through calendar tools to enhance response turnaround times. Addressed complex customer concerns during first-contact interactions, contributing to improved retention and service effectiveness.
Skills & Expertise
Education
- Bachelor of Arts in Philosophy and Interdisciplinary StudiesSaint Louis University
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